This position is a contributing role in the application management of our Contact Center initiatives. The individual in this role will contribute to the governance, communication, design, build and maintenance of our Contact Center as a Service (CCaaS) initiatives to ensure our business gets the most value out of our products. Liaising with IT and Business counterparts to inform and partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development.

Reporting to the Lead IT Director, Contact Center Technology, this position is critical in supporting the development and implementation of the overall Contact Center strategy while strategic business initiatives are met. This role will also involve working with technical staff, including being the first point of escalation, prioritizing, and managing assignments from the product backlog.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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