Northern Light Blue Hill Hospital

Department: Care Management

Position is located: Northern Light Blue Hill Hospital

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: 8:00 AM to 4:30 PM

Summary:

Responsible for discharge planning for patients with complex issues requiring assistance with support systems, financial resources and other resources needed to enhance patient functioning. Works closely with Care Manager, Physicians and Nursing Services in implementing patient care and discharge. Provides support that improves patients/families ability to cope with hospitalization, illness, and resultant psychosocial problems.

Responsibilities:

• Reports to work as scheduled - attendance, punctuality. (e.g., reliability). • Acts as a role model for other employees within the department or organization. • Adheres to NLBHH professional appearance policy / dress code. • Maintains and exhibits a professional, positive attitude towards co-workers, work, and organization. • Demonstrates a commitment to co-workers, job duties, and organization (e.g., team player). • Maintains effective working relationships with community agencies and facilities • Daily/weekly department and interdisciplinary team meetings • Able to locate and comply with NLBHH/NLH Policies. • Provides excellent customer service, both for internal and/or external customers. • Responds to phone calls, voice mail messages, and emails in a timely manner. • Participates in committees as assigned. • Demonstrates positive inter/intradepartmental communication. • Promotes and fosters patient-centered care. • Builds and maintains effective partnerships with external providers of care (NH, Home Health, PCP's, DHHS, etc.). • Completes HealthStream training as required for current year. • Adheres to "EMHS Code of Conduct" and follows all applicable compliance policies/regulations. • Works safely and follows all safety policies; reports incidents or hazards immediately. • Takes ownership of problems and proactively seeks out solutions. • Screens admissions for patients with complex discharge planning needs • Collaborates with Care Manager and Multidisciplinary Team to plan and implement complex patient discharge. • Supports and promotes a safe work environment by reporting incidents timely. • Is aware of and participates in PIP projects. • Engages in quality initiatives and reporting specific for the department. • Models and fosters clinical reasoning and critical thinking to drive a culture of safety within the department. • Ensures safe transitions of care as evidenced by discharge handoff ensuring safe coordination of care by communication within the interdisciplinary team; outpatient providers of care and system care coordination. • Seeks out ways to reduce operating costs or increase efficiency within role/department. • Acts in a cost-conscious manner with regard to use of supplies. • Aware of budget and department participation in conserving finances. • Identifies barriers to discharge planning and facilitates a timely resolution for safe discharge. • Aware of and supportive of departmental productivity model. • Supports and embraces change in job and organization. • Proactively seeks out solutions to problems. • Continually develops skills and/or job knowledge. • Participates in skills training opportunities available to him/her. • Actively engages in conversations, planning and implementing department plans as assigned. • Works with team to develop and improve customer experience. • System thinker i.e. "big picture thinker" within the organization and NLH. • Seeks opportunities to further knowledge in career field i.e. Social Work education; leadership development; etc. • Develops and maintains positive relationships with community resources and potential referral sources. • Assists internally and within the community to navigate healthcare and community resource options.

Other Information:

Competencies and Skills

Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

Required Licensed Social Worker

Education

Required Bachelor's Degree

Working Conditions

Potential exposure to abusive and/or aggressive people. Potential exposure to diseases or infections. Need to drive to perform responsible duties. Potential exposure to hazardous materials. Potential exposure to noise levels being uncomfortable. Potential exposure to noxious odors. Potential exposure to very hot or cold temperatures. Work with computers, typing, reading or writing. Lifting, moving and loading 20 to 30 pounds. Prolonged periods of sitting. Alternate shift schedules (day, evening, nights, weekends). Prolonged periods of standing. Prolonged periods of walking.