Definition of Department and Function

Agency Recruitment and Productivity is in charge of overall Agency activities, including Recruitment and Productivity in order to achieve KPI’s and business requirements, improving recruitment quality & productivity specifically by conducting relevant activities which are align with agency strategy, as well as building and executing agency initiatives/ projects that are required for sustainable business growth.

 

Position Objective 

The Manager, Agency Recruitment & Productivity, is responsible for driving recruitment quality and productivity across all agency channels. This role focuses on improving recruitment and recruitment quality, activating agents with the focus on new active recruits, and ensuring sustainable business growth through productivity enhancement and execution of relevant activities.

 

Duties and Responsibilities

Recruitment (50%):

Develop and implement strategies to improve the quality and quantity of new recruits. Collaborate with Agency Sales Heads to set and achieve recruitment key performance indicators (KPIs). Conduct recruitment analytics to identify trends and make data-driven decisions. Track recruitment activities and results to ensure alignment with agency strategy. Create and execute activities that drive recruitment improvements.

Productivity (50%): with the focus on agent activation

Develop and implement strategies to improve agent activation and overall productivity. Collaborate with Sales Heads to set and achieve productivity KPIs. Conduct productivity analytics to identify trends and make data-driven decisions. Track productivity activities and results to ensure alignment with sales team objectives. Create and execute activities that drive productivity improvements.

General Responsibilities:

Work closely with Sales Heads to ensure the seamless execution of strategic targets. Regularly visit sales offices to participate in and observe agency meetings and training sessions. Monitor key performance indicators such as active ratio (by segments), case count, case size. Provide guidance to project leaders on implementing recruitment and productivity improvements. Monitor risk and compliance factors in assigned locations/regions. Undertake special assignments and contribute to various ad-hoc activities. University or Master’s degree. 5+ years of experience in the life insurance industry, with field force experience preferred. Excellent knowledge of life insurance, sales management, sales analysis, and sales planning. Strong analytical and financial analysis skills to support data-driven decision-making. Effective time management skills, including the ability to plan, prioritize, and deliver multiple assignments. Strong communication skills with various stakeholders, especially senior management teams. Teamwork spirit and collaboration skills. Strong interpersonal and relationship management skills. Excellent presentation skills with fluency in both Vietnamese and English. Alignment with company values – Integrity, Client Focus, Respect, Teamwork, Excellence.