Tokyo, Japan
17 days ago
【WDA】Account Manager @ 三田 -American Multinational Medical Company

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Manager is responsible for all of service delivers in Concierge, Finance, Mail Center, Reception, MAC/Event support and cleaning operation for 24 sites in total including staff and vendor management to meet client expectation, and to build the strong relationship with client as best partner each other. 

Key Tasks & Responsibilities 

 

On/Remote site Operations Management 

Responsible for all of site operations with team managers  Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements. Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL’s performanceAnalyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance resultsParticipate in special projects and/or facilitate ad hoc reporting requests as requiredProvide communications management for internal and external account marketing and communications, including online content managementShape and deploy a process management mentality that focuses on leveraging JLL best practices for deployment on the accountParticipate in managing the relationship with the Client’s Performance Management SME and translate their business objectives into JLL’s account business plan when requiredEnsure data integrity of all technology and information systems across the portfolio and audit from time to timeEstablish and deliver key account initiatives as determined and agreed with the Leadership Team and ClientDrive client initiatives such as savings targets, benchmarking and best practices Consolidate information & generate reports, communications & documents as required by clientAlways setup the target / challenge for the team to improve our services

 

Client/Stakeholder Management 

Develop relationships with key stakeholders in the Client’s organization to better understand their needs and requirements Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedback Understand the client business growth and work with stakeholders to implement growth strategies 

 

Finance Management 

Ensure budget is prepared with accuracy and financial results are within the KPI requirementsLook for opportunities to cross-sell services and to reduce cost to our customers operation

 

People Management 

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

 

Vendor Management 

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works) Assist in the procurement of vendors and services as required 

Candidate Specification 

People Skills 

Is able to effectively communicate with any level of person in a client organisation in both English and Japanese Is able to give coaching and leadership to staff. Is able to resolve first line conflicts in regard to customer expectation and delivery. Is able to deal with political situations and defuse conflict​ ​ 

Quest for Excellence 

Understands great serviceStrives to deliver something differentWill not settle for mediocre deliveryWill think in traditional and non-traditional manners

Problem Solving & Strategic Thinking 

Ability to connect strategic matters to operational deliverablesIs able to articulate solutions and explain them wellAnalytical, proven ability to solve problems using an objective approachProven ability to employ holistic approaches and looks at long term solutions with the team

 

Ideal Experience 

Minimum 5 years’ experience in Facilities Management or Soumu services Has experience in handling client matters with the experience to escalate or give first hand advice Has handled a P&L and or understands financial systems

 

Other Personal Characteristics 

Customer service-oriented attitude Friendly, helpful and willing to go above and beyond to help meet our customer’s needsAble to prioritize effectivelyProactive and positive attitude Team playerExcellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy Excellent multi-tasking, project management and organizational skills Ability to work in a fast-paced environment and meet deadlines 

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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