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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Perform the following individual tasks and provide support to your manager

Supporting the daily work of clients and users, as well as the work of the team.

Job Description

Overview of Individual Work Tasks

This task covers the execution and management of operations related to the following contracted services. This position is focused

FIN operational support

Input processing work to Ariba (client’s internal accounting system)

Creation and processing of invoices/purchase ordersOpex / Capex management operationsGeneral operational support related to budget and accounting data.

Input processing work to Corrigo, JDE (JLL’s internal accounting system)

Creation and processing of invoices/purchase ordersVendor registration into accounting system and update data

HX（Human Experience） service support

Ensure seamless consistent level of service to customer & guest including support both experience and soft services (integration)Point of contact and face of the site, enhancing through community engagement with employeesStrategic role to help craft of the human experience programRegional reporting on implemented programsCreate a comfortable, welcoming and hospitable experience for employees and their guestProvide personable and efficient visitor registration servicesSupport with events and community engagement at the workplace

General affairs

Support for internal procedures related to the conclusion of new or renewal contracts (as needed)Procedures for purchasing equipment and supplies, obtaining quotations, etc. (on a timely basis)Management of internal client postings (as needed)Client internal newsletter distributionManagement internet site for facilitiesAcquisition and input of utility data etc.Information sharing within the team, etc.

Helpdesk

Ticket processing from users raised in Corrigo (confirmation, response and completion of requests)

In-house system management

Management of work orders (various tasks) managed within Corrigo

BAU Support

Execution of main responsibilitiesRespond to requests from superiors and provide supportIn branch offices and branches where no JLL resident is available, support for maintenance and other operations is provided in cooperation with customers.

Building Maintenance / Vendor Management

Management of sub-contractorsContacting the vendor manager in case of problemsManagement of facility related contracts (negotiation of amounts, signing of contracts, budget of requests)Construction ManagementHear requests from employees and on-site Confirmation / Request for quotation from necessary contractors (negotiate the amount) / Apply for construction approval from the client / Coordination of construction schedule / Implement the construction work (with attendance on weekends) / Processing of invoices

Support for security operations

Management of building cards at each base (issue new cards/reissue lost cards/add/delete access privileges/request deletion of retiree cards)Coordination with client’s security team (sharing of various work schedules, etc.)

Handling of JLL’s internal operations

Handling audits (J-CAP, ISMS) (Improvement of issues pointed out)Participation in training programsParticipation in Region-led activities

Required qualifications,  experience, skills and others

Working hours：9：00～17：30 (on-site)Holiday：Saturdays, Sundays, national holidays, and other days according to the client's calendar.

※Work on holidays may be required depending on the work, but it is possible to take a day off in lieu of work.

Basic PC skills: Microsoft Office (Outlook, Excel, Word, PowerPoint) Other tools (Teams, Zoom etc.)Documentation　（PPT）Required experience / SkillsExperience in facility and general affairs related work in a Japanese or foreign-affiliated company.

※Experience in customer service, sales, etc. in other industries is also acceptable, even if you have no experience in the real estate industry.

Communication skills: Able to communicate smoothly with stakeholders (team, clients and related vendors, users)Japanese (business level), English (daily conversation level / ability to write and read English documents) Ability to exchange e-mails with Region or no resistance with EnglishAble to think independently and take responsibility for the execution of tasksIdeal candidate profile:

We are recruiting for the purpose of strengthening our future operational foundation and human resource development. Those who already have experience in the business can further improve their expertise and create opportunities for their own careers and growth. We also offer a full range of educational content for those with potential who have no experience in the industry, so you will be able to work with discretion.

Dedicated and considerate of others / Strive to achieve their own goals and objectivesAbility to work hard to achieve one's own goals and objectivesListening / Be open to opinions / Always willing to incorporate the goodPositive attitude toward personal and team growthLogical thinking / Be able to think about "Why”

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.