Job Description

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Impact of this role We are currently looking for a Personal Bar Attendant to join our team at Rosewood Miyakojima. Our Personal Bar Attendant is entrusted to maintain all guest rooms and suites personal bars in accordance with the standards required by the Director of Housekeeping. Key Responsibilities Ensure that all company brand standards are followed at all times. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Contribute to the collective commitment of a unique guest experience - to create a sense of place. Support new members of the Personal Bar team. Report to work ensuring appearance and presentation meet the required standards. Collect key and devices from the Housekeeping office at your appointed starting time. Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction. Ensure all pantries are stocked properly with correct supplies. Stock and replace missing items in guestrooms’ personal bar, inspect and clean the personal bar in accordance with departmental procedures and policies. Maintain, track and complete daily worksheet of personal bar products’ stocks and post to guest accounts via Unifocus. Ensure all equipment is well maintained and in proper working order. Ensure products in personal bar storages and guestrooms are not expired and follow the proper procedures to remove and replace those products as necessary prior to the expiration dates. Ensure proper rotation of all personal bar products to prevent losses by following the processes at all times. Monitor and report any misuse or unexplained stock discrepancies. Ensure that the standards of all rooms are equal to the highest degree of excellence, including cleanliness of the personal bar and products’ presentation. While on the floors all noise should be kept to a minimum such as closing doors and conversations. Rooms with a “Do not disturb” card should not be knocked or entered. Enter the status of DND rooms on KnowHousekeeping. While on the floor, all noise should be kept to a minimum such as closing doors and conversations. Must respond to all guest requests in a prompt and courteous manner. Attend training sessions both internal and external. Report all malfunctions in assigned areas to Engineering department. Follow up any reports taking further action if required. Report immediately any matters concerning the security of guestrooms to the Security department. Report anything suspicious to Security. Ensure safety and return of all key cards and devices. Report any loss of key card or device immediately to the Housekeeping office. Report any defects in the building, plant or equipment according to hotel procedure and follow-up accordingly. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Critical Skills & Qualification Experience: Minimum one year of working experience in a sizeable luxury hotel, preferably in Housekeeping department . General Skills: Detail-orientated, organized with excellent interpersonal skills. Language Skills: Intermediate in written and spoken Japanese is a must, another language is an advantage. Licenses & Certifications: Driver’s license is required. Our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling