You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Life & Health (L&H) Operations Teams comprise of functions across Underwriting, Policy Administration, Claims, Client Service and Case Management for supporting the life insurance business.

We pride ourselves on our ability to provide exceptional service and value to our clients and we are looking for talented professional to join our teams. We offer a dynamic and comprehensive on-the-job training with career development opportunities to the right candidates.

Job Responsibilities:

Handle and resolve clients' enquiries and request via inbound calls or face-to-face in a professional manner

Deliver quality client service and handle enquires or complaints through letters, inbound calls and emails with agreed service standard and service turnaround time

Liaise with operation teams, sales channel for handling clients' requests

Handle complaint from all channels, carry out investigation with the collaboration of other teams and propose solutions

Collect clients' feedback and propose recommendations for service improvement

Conduct various outbound call with agreed protocols

Participate in ad-hoc projects as required

Coach junior teammates on daily operation

Job Requirements

University Degree in any discipline with IIQE designation

At least 4 - 5 years' working experience in client service, preferably within insurance industry

Excellent client servicing, analytical and problem solving skills

Good command of both spoken and written English and Putonghua

Competent PC knowledge, includes Excel, Word, PowerPoint and Access

To be licensed with pass of IIQE Paper 1, 3 & 5

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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