10576 - Business Process Consultant Purpose: Responsible to lead and deliver all aspects of Connectivity Service-related business planning and strategy. Responsible to strategize and plan new business operations in the area of Wireless & Vehicle Connectivity domain, including B2B operations management with HMG affiliates and partners. Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients. Maintain contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners. Essential Functions:   + Lead various projects related to account management, client service, and partner management. + Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service. + Partner with executive management team to assess and improve current business processes. + Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. + Coordinate with all internal departments for client proposal creation. + Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients + Act as a business operation lead to manage all aspects of connectivity service-related business operation including billing, reporting and wireless account management, maintaining contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners. + Oversee the design and development of the enterprise wide system to meet performance, scalability, extensibility and maintainability requirements. + Prepares and obtains approval of system and programming documentation. + Recommends changes in development, maintenance and system standards. + Staying abreast of service implementation and business operation status, keep clients stay up to date with their connectivity service status + Create/manage customer pricing model align with company's strategic direction Basic Requirements: + Earned a B.A. or B.S. degree and preferably an MBA. 8+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry. + 7 + years leading or participating in business strategy or technology projects, preferably in a consulting environment + Consulting experience at a Big4 consulting company, highly desirable + Ability to solve practical problems and deal with a variety of situations. + Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position. + Ability to travel frequently to international sites (e.g. Toronto, Canada) + Well organized with ability to pay close attention to details. + Strong interpersonal skills. + Able to collaborate effectively with cross-functional teams. + Great customer service and professional demeanor. + Utilize best practices for general business, administrative, and operational procedures. + Ability to create standard forms, templates, and processes. + Ability to review and update Terms and Conditions. Salary Range: $112,830 to $173,756 Powered by JazzHR