Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Case Manager’s primary duty is to provide professional and individualized participant case management services, information, and referrals designed to assist participants in addressing the underlying causes of their homeless condition and removing barriers to independence.

Essential Functions

Compile a diagnostic evaluation and assessment of client history, strengths, academic abilities, psychosocial development, and independent living skills. Must ensure all data in HMIS is accurate and up to date Work with an interdisciplinary team to develop residents individualized treatment plan Attend weekly one-on-one case management sessions with all assigned clients Work collaboratively with landlord, Housing agencies, section 8, and other community agencies. Attend monthly SPA meetings, as well as other community meetings on a monthly basis. Evaluate, record and report resident’s progress in a timely, thorough and professional manner. Coordinate and implement a Life skills curriculum addressing employments skills, vocational skills, education/career planning, financial literacy, as well as parenting skills. Assist residents to identify barriers and challenges and find resources and referrals to address them. Act as a Liaison with LAHSA, knowledge of HMIS, and other public and private community resources, with the goal being permanent housing. Attending staff meetings and all mandatory in-service trainings. In the absence of Program manager, reports directly to the Director. Other duties as assigned by Program manager or Director. Must be able to work evenings, weekends and holidays.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis and to be able to lift to 10 lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

Bachelors degree and/ or high school diploma with 2-3 years of experience providing direct case management services to individuals experiencing homeless. Knowledge homeless population, and available resources. If in recovery, must have 2 years of sobriety. Understand and support the mission of The Salvation Army. Must obtain CPR and First Aid certification prior to employment. TB-cleared prior to hire.

Skills, Knowledge & Abilities

Driving Test, clean MVR check. Knowledge of HMIS preferred. Proficient in Microsoft Office applications, and ability to type 45 wpm. Basic math skills. Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence. Excellent time management and communication skills, both verbal and written. Professional telephone etiquette. Meet deadlines, work with attention to detail. Strong interpersonal skills with both clients and staff in a professional, respectful manner.