Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

To provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of client needs. The overall goal of the position is to enhance the quality of client management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management, utilization review and management and discharge/permanent housing planning. Has accountability for the care, coordination and discharge planning of all clients. This position is accountable to the Program Manager. The Case Manager assesses the housing, health, financial, and psychological needs of program residents.  The Case Manager then develops and implements individual service plans to meet those needs.

Essential Functions

Provide strength-based case management and service coordination to assist clients in obtaining and maintaining permanent housing; including but not limited to intake, housing plans, case conferencing, next step/discharge plans with retention follow ups. Maintain and update client’s information as required by HMIS and ensure the accuracy of client records, evidence of goals completed, and the compilation of data for demographic reports. Compile periodic reports as required by TSA and funding agencies, city/county contracts. Development of an individual service plan for each client and monitor progress and implementation via case management sessions; conduct any necessary re-evaluations. Assist clients with access to financial entitlements (CalWORKs, GR CBEST) and health care (medical, psychological, substance abuse) and provide advocacy as necessary. Monitor, implement and enforce the applicable policies of the program by use of evidence-based practices in service delivery such as intensive case management, motivational interviewing, harm reduction, critical time intervention, and housing first practices. Gain and maintain a comprehensive knowledge of HMIS to complete data entry requirements. Understand the rules and regulations of the local and federal housing program used by Los Angeles County community providers; including Rapid Re-Housing, Flexible Housing Subsidy Pool, Tenant Based Rental Assistance, Section 8, and other programs. Drive clients to housing appointments, assist clients with housing search, and assist with housing documentation completion. Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.) Maintain current files of appropriate community resources for team use. Network closely with other agency programs or departments to maximize participant outcomes: Work Source Center, DPSS, FSC, DMH, DHS, and LAHSA. Attend weekly case management meetings with team to update concerning service plans progress and emerging needs. Ensure HIPPA compliance regarding all client matters After initial high intensity service initiation period, ensure face to face or other approved mode of case management is provided at least monthly for duration of participants program enrollment period. Outreach to the community, business owners, realtors, landlords, housing developers and other services/agencies. Assist with audit preparation and assigned file auditing to maintain all elements of client data both digital and paper format with emphasis on accuracy, thoroughness and timeliness. Create and maintain landlord tracking sheet Is subject to hostile and/or emotionally upset participants and visitors. Willing to travel to offsite locations to provide case management at a client’s home. Communicates effectively and collaborates with all staff, department personnel and other department staff. Works beyond normal working hours, and in other positions temporarily, when necessary. Perform all other duties as assigned by program Manager, Associate Director and Director. Other duties as assigned by management team.

Working Conditions

Must be able to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.  Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Must be able to lift up to 25 lbs.   This position requires employee to be vaccinated from Covid-19.

Minimum Qualifications     

Bachelor of Arts in Social Work preferred or Associates Degree or related field preferred. Minimum of one-year experience working with low-income and/or homeless individuals and families. Must possess a Valid Class C California Driver’s License. Minimum of one-year experience working with low-income and/or homeless individuals and families. Must be able to pass a criminal background check. If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.

Skills, Knowledge & Abilities

Knowledge of the unique issues of homelessness. Ability to work with diverse populations in a caring, sensitive, and non-judgmental manner. Basic understanding of mental health disorders Ability to read, write, speak understand English. Bilingual English/Spanish is preferred. Proficient in Microsoft Windows, and use of Word and Excel. CPR/First Aid Certification