Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Case Manager is a key program role responsible for evaluating the ongoing needs of individuals using intensive case management methods that encourage self-empowerment and motivation to aid residents in the stabilization and minimize future episodes of homelessness. The Case Manager will be knowledgeable about local assistive programs for low-income and unhoused folks, labor market statistics and career planning with emphasis on employment effective interview techniques to overcome employment barriers.

The Case Manager will work one-on-one with residents to develop achievable goal plans that focus on employment, savings, community resources affordable permanent housing and closely monitor their progress to ensure a successful discharge from residential program.

Essential Functions

Direct Client Contact / Case Management

Assess the individual’s needs and assist in developing case plans to include goals and objectives.

Make appropriate referrals to other agencies and services as necessary.

Provide follow-up to ensure that referrals are completed, tracking and documenting progress of residents.

Facilitate communication and coordination of services between care / service / support providers. Empower the resident to problem solve to achieve measurable outcomes.

Promote resident self-advocacy and self-determination.

Service Documentation and Evaluation

Maintain thorough, accurate records of case management activities with every program participant. Document and maintain current information on services provided and funds spent in the Homeless Management Information System (HMIS).

Communicate regularly with other staff via e-mail, incident reports and briefings. Effectively utilize case conferencing and supervision to support case management work.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.

Ability to lift 40 lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

Bachelor’s degree in a behavioral science- related field such as social work, sociology or psychology, preferred. Minimum two (2) years of experience working in a residential program for homeless families preferred. Minimum two (2) years of case management

Skills, Knowledge & Abilities

Ability to provide case management services, including resources, tools and counseling to assist residents in achievement of their case plan goals. Must be detail-oriented with strong organizational and time management skills. Must possess strong oral and written English communication skills. Must possess strong listening, critical thinking and