General Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

To provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of client needs. The overall goal of the position is to enhance the quality of client management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management, utilization review and management and discharge planning. Has accountability for the care, coordination, and discharge planning of all clients. This position is accountable to the Program Manager. The Case Manager assesses the housing, health, financial, and psychological needs of program residents.  The Case Manager then develops and implements individual service plans to meet those needs.

Essential Functions

Conduct intake assessments with new clients. Gain and maintain a comprehensive knowledge reporting forms. Gain information and maintain documentation, quality control checks and file audits. Collaborate with families and individuals to develop and implement a comprehensive case plan. Refer clients to agencies providing other resources as needed. Assist clients in obtaining necessary resources to achieve case management goals. Provide counseling to clients on housing, health benefits, financial support, and available community and public services. Maintain a current file of appropriate community resources for staff use. Complete periodic reports as required by The Salvation Army and funding agencies. Compile and submit monthly statistical reports as required by county and city contracts. Attend weekly case management meetings to update the team concerning service plan progress and emerging needs. Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to residents. Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County, and city guidelines. Accurately and competently interpret and implement government funding contracts. Actively participate in client- and program-related meetings and trainings. Attend program-related community, coalition and committee meetings as assigned. Maintain client related data systems, including case notes and complete HMIS or other database entries as needed. Familiarization with Home Connect process for client services. Prepare case management related reports including but not limited to outcomes, successes, etc. Adheres to strict boundaries and professional ethics in the care of others.

Working Conditions

Must be able to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.  Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Must be able to lift up to 25 lbs.   

Minimum Qualifications    

Bachelor of Arts in Social Work preferred or associate degree or related field preferred. Minimum of one-year experience working with low-income and/or homeless individuals and families. Must possess a Valid Class C California Driver’s License. Must be able to pass a criminal background check. If working in vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures.

Skills, Knowledge & Abilities

Knowledge of the unique issues of homelessness. Ability to work with diverse populations in a caring, sensitive, and non-judgmental manner. Basic understanding of mental health disorders Bilingual English/Spanish is preferred. Proficient in Microsoft Windows, and use of Word and Excel. Ability to teach in a classroom setting about life skills classes.