Job Summary

The Client Complaints Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes made to the regulatory environment in which the Client Complaints Appeal Office operates, we are seeking a candidate that can bring a problem solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.

Job Description

What will you do?

Support management with initiatives including support with client correspondence templates creation/revision and procedure reviews and preparation of revision proposalsSupport management with regulatory changes/initiativesProvide support with data/compliance verificationSupport and reinforce targeted behaviours that contribute to RBC goals.Accept and successfully execute change (processes, tools) while keeping a focus on business priorities.

What do you need to succeed?

Must-have

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.Detail oriented and ability to work well without direct daily supervisionInformation seekingComprehensive/Conceptual ThinkingInitiative/Productivity/Action Orientation

Nice-to-have

Organizational AwarenessInterest in Organizational developmentInterest or experience in Alternate Dispute resolutionProficiency in process mapping

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging work and make a differenceOpportunities to building close relationships

Job Skills

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INTERNAL AUDIT

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

2024-12-18

Application Deadline:

2025-01-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.