Posting Description

Start your career by joining our Experience Design teams (UX/UI Design, UX Research, Service Design) to learn, grow, and contribute to JPMorgan Chase & Co.’s portfolio of work. You will be mentored by UX design practitioners to create dynamic visual solutions, research the needs of our users, and drive design thinking on matters that add value to our business and have real-life impact on our customers.  JPMorgan Chase is looking for highly motivated User Experience Designers and User Experience Researchers who will be part of multi-disciplinary teams committed to designing the future of banking through researching and designing useful, usable, and desirable products for our customers, clients and employees. 

Embark on a rewarding journey with JPMorgan Chase & Co.'s 2025 Firmwide Design Development Program. This 2-year full-time role offers a chance to grow and contribute to our Experience Design teams, mentored by UX design practitioners. You'll be part of our multi-disciplinary teams, designing the future of banking and creating impactful products. With our commitment to innovation and high-quality software, you'll develop your business acumen and contribute to significant projects. Applications are open until February 21, 2025.

JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm with operations worldwide. With over 55,000 technologists globally and an annual tech spend of $15 billion, JPMorgan Chase is dedicated to innovating and improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S., and many of the world’s most prominent corporate, institutional and government clients globally.

Job Summary

As a Full-Time Analyst in the 2025 Firmwide Design Development Program, you will have the opportunity to learn, grow, and contribute to JPMorgan Chase & Co.’s portfolio of work. You will be mentored by UX design practitioners, contribute to meaningful projects, and develop your business acumen. This is a chance to make fulfilling connections with our team members and have a real-life impact on our customers.

In our full-time program, we offer two design specialties: Experience Designers conceptualize, structure, and detail our offerings (services, products, and features) within the context of a broader user journey, and Experience Researchers develop plans and conducts research to identify the wants, needs, and abilities of customers and end users, and translate those insights into recommendations for everything from experience strategies to detailed product design 

The 2025 Firmwide Design Development Program – Full-time role is open until February 21, 2025, unless the class is filled before that date. Applications will be reviewed on a rolling basis.  We strongly encourage you to submit your application as early as possible as programs will close once positions are filled.

Job responsibilities

Design and re-design product experiences under the guidance and direction of Experience Leads. Participate in user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in partnership with UX Researchers and Lead Designers. Explore different options through ideation and prototyping, landing on elegant, and even unexpected, solutions that satisfy requirements. Diagram the interactivity of the product, including user flows and wireframes. Detail design, built upon our Design System, that brings our solutions to life. Incorporate Accessibility and Inclusive Design practices. Present work, and articulate design decisions, to Design Leads and your specific Product Team

Required qualifications, capabilities, and skills

Pursuing a bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design) in a related field (e.g., Business Administration, Psychology, Sociology, Anthropology, Engineering, Communications, etc.)  Expected graduation date of December 2024 - June 2025. Digital portfolio demonstrating the ability to think from the perspective of the user, including the ability to communicate the following stages for Experience Design, Experience Research: Problem, Ideation, Testing, Solution, Impact and Reflection

Preferred qualifications, capabilities, and skills

Follow through on commitments, executing quality work within expected time frames Awareness of, and some experience with, user-centered design approaches Demonstrated proficiency in Interaction Design, as well as Visual/UI Design or Information Architecture Exposure to user-centered design practices Early development in adjacent skills such as User Research, UX Writing, and Prototyping Developing understanding of Accessibility Guidelines and Inclusive Design practices.  Foundational communication and presentation skills, including articulating the rationale behind design decisions. 

Program Locations

Columbus, OH Plano, TX New York Metro

 About you

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.)

What’s Next?

Help us learn about you by submitting a complete and thoughtful application, which includes your resume, portfolio and location preference. Your application and resume are a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.  

After you confirm your application, we will review it to determine whether you meet certain required qualifications. 

JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds, and professional experiences. We will provide reasonable accommodations for applicants with disabilities.

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