Description

SPECIFIC DUTIES AND RESPONSIBILITIES:

Perform daily system status checks on UPS, servers, firewalls, and switches; report any issues to MIS Manager, Supervisor or appropriate support group.Assist in the administration of a Windows 10 environment.Insure all incoming phone calls are handled in a prompt and courteous manner.Troubleshoot and repair computer, telephone and POS hardware.Install hardware and software on networked and standalone PCs.Utilize Service Desk software to log, track and close all IT service requests.Document, track and monitor all IT service requests in a timely manner.Assist in the administration of phone switch and voice mail systems.Follow department and company standard operating procedures and policies.Other duties as assigned by MIS Manager or Supervisor.

THE IDEAL CANDIDATE MUST POSSESS:

Must be at least 18 years of age.Must have a High School diploma or equivalent.Must be detail oriented, highly motivated, and a self-starter.Possess excellent organizational skills and be able to work with little supervision.Ability to learn and support new applications.Must be capable of lifting and carrying 40 lbs.Knowledge of common operating systems and software preferred.Some College preferred.