Dive into Your Career with Leslie’s!

At Leslie’s, we empower changemakers, innovators, and go-getters to make a real impact. As the industry leader in pool and spa care since 1963, we’ve built a community of passionate professionals dedicated to helping customers create their dream backyards. Join a growing public company and become part of a diverse team committed to excellence, innovation, and collaboration.

Job Overview:

We are seeking a Customer Service Advisor Intern to play a key role in enhancing the customer journey by actively managing survey feedback and owning the survey vendor relationship. This position is responsible for gathering, analyzing, and acting on customer feedback to improve service delivery and overall customer satisfaction. As a central point for customer insights, the Advisor will work cross-functionally to ensure that feedback is effectively utilized to drive business improvements and resolve issues in real time.

As a team member at our corporate office, you’ll have access to:

Opportunities to make a significant impact in a growing organization. A hybrid schedule with in-person days at our Phoenix, AZ office. Access to an in-office gym and a free onsite health clinic. Employee Resource Groups fostering diversity and inclusion. Employee discounts at Leslie’s retail store locations and through Employee Perk Spot.

What You Can Expect:

Program specific training and development through orientation, skills workshops, and hands-on learning. Exposure to Senior leadership through a team project where interns will work cross-departmentally to address a real-life opportunities within our business. Interns will deliver final presentations to leaders across the organization at the completion of the program. Functional learning and professional growth within your designated business area.

Responsibilities:

Survey Feedback Management : Oversee and manage customer satisfaction surveys, ensuring timely and accurate distribution through Medallia or other feedback platforms.

Ownership of Medallia (or equivalent platform) : Assume full responsibility for the Medallia platform (or its equivalent) as the main tool for collecting, analyzing, and reporting customer feedback. Customer Feedback Analysis & Action : Provide actionable recommendations to senior leadership based on survey trends and customer insights. Reporting & Presentation : Prepare and deliver regular reports on customer experience metrics and insights to management, highlighting areas of improvement and successes.

Qualifications:

Currently pursuing or recently graduated with a bachelor’s degree. (expected graduation no later than Spring 2026). Previous business internship experience preferred. Ability to work at the Phoenix, AZ corporate office on in-person days. (Out-of-state students are welcome to apply if they can attend in-office days) Authorization to work in the United States. Strong work ethic, adaptability, and a passion for driving results. Proven experience in a customer service, customer experience, or feedback management role, ideally with experience in survey platforms such as Medallia, SurveyMonkey, or Qualtrics. Exceptional written and verbal communication with the ability to share insights and feedback in an effective manner to all levels within the organization. (front-line, peers and leadership)

At Leslie’s, diversity and inclusion are at the core of who we are. We welcome unique perspectives and are committed to fostering an environment where everyone feels they belong.

Join us in 2025—Dare to Make a Splash!