Job Summary

RBC Wealth Management is a part of Royal Bank of Canada (“RBC”), one of the largest providers of financial services in the world. RBC Wealth Management Canada is comprised of six complementary lines of business which are supported by over 250 wealth professionals through our RBC Family Office Services team. Together, we provide our clients an unmatched experience.

Job Description

Your application will be considered for roles across these business areas within RBC Wealth Management:

RBC Dominion Securities

RBC PH&N Investment Counsel

RBC Royal Trust 

RBC Private Banking

RBC Wealth Management Financial Services

RBC Global Asset Management

What is the opportunity?

We are seeking a Technical Analyst (including but not limited to the following: Quant Developer, Operation Analyst and Cybersecurity, IT Risk Analyst, and QA Automation Analyst) to join the RBC Wealth Management Team. If you are passionate to learn about IT operation and technical support, please read on.

What will you do?

Monitoring email queue closely and picking up issues/requests in a timely manner

Create ServiceNow tickets and assign them to the appropriate support teams

Create and maintain knowledge documents

Engage in other tech support project as needed

Utilizing all available resources to perform issue investigation and troubleshooting e.g. documentation, escalations etc.

Monitoring and improving the availability of our software solutions and data integration batch jobs

Proactively supporting in-house applications working with various monitoring tools

Creating and maintaining documentation for incident resolutions

Conduct manual access reviews and role recertification

Provide guidance to business and technical stakeholders on RBC's compliance standards

Engage in organization level remediation planning

Manage and conduct Non-Personal ID & Password Access Management remediation project

What do you need to succeed?

Must have:

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Major in computer science or an equivalent combination of education, experience, and training

Expert in SQL, C#, Java, NodeJS, Python, and Microsoft technologies can be beneficial (school project experience counts)

Knowledge of supporting Windows and Mac operating systems

Knowledge of supporting mobile devices such as iPhones, iPads, and Android devices

Ability to work effectively both independently and as part of a team

Excellent problem-solving skills, flexible approach to work and the ability to adapt to change

Strong written and verbal communication skills, with the ability to effectively communicate with both business users and technical individuals

Nice to have:

Knowledge and experience in supporting a trade floor environment

Understanding of Active directory

Understanding of trading systems such as Bloomberg/Reuters products

Please note: 

In order to be eligible for these student positions, you must either: 

Be returning back to school after the work term end-date; or 

If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial service

Job Skills

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

2024-12-12

Application Deadline:

2025-01-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.