Description We are offering a possible contract to hire employment opportunity for a 2nd Shift Customer Service Representative, based in Erlanger, Kentucky. This role is within the service industry where you will play a crucial part in assisting customers. The workplace will be a team-oriented environment where you will be expected to provide detail-oriented, friendly, and high-quality service. Responsibilities: • Handle incoming customer inquiries, providing accurate information and resolving their requests • Efficiently process customer credit applications and maintain detailed records • Dispatch services • Communicate effectively with customers, providing clear expectations of costs and estimated time of arrival • Follow up with customers regularly, keeping them informed on their service status • Prepare service estimates, complete billing processes, and collect payments as necessary • Use sales skills to address customer objections and encourage them to proceed with our service • Forward contact information of interested prospects to an Inside Sales team member when required • Identify priority issues and route calls to appropriate resources as needed • Collaborate and support other team members in a team environment • Acquire detailed knowledge of minor and major mechanical repairs through regular training Requirements • Proven experience in a call center environment, preferably in the service industry • Demonstrated ability to handle inbound and outbound calls efficiently • Excellent customer service skills, including the ability to de-escalate and resolve issues • Proficiency in data entry and order entry tasks • Strong ability to correspond professionally via email • Comprehensive knowledge of Microsoft Excel and Microsoft Word • Experience in scheduling appointments in a fast-paced environment • Familiarity with logistics and the ability to coordinate effectively • Capability to work under pressure and manage high volumes of calls • Willingness to work in a 2nd shift schedule, including weekends and holidays if required • Strong listening and communication skills, both written and verbal • Ability to multitask, prioritize, and manage time effectively TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .