We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.
Forward. For all.
Group Summary
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
JOB SUMMARY:
Magna Engineered Glass is looking for an IT Support Technician to provide the highest level of support for our end users at our Holland, Michigan office. The candidate should be a disciplined self-starter and able to work on items independently. Core competencies include: (1) knowledge of operating systems; (2) the ability to quickly and accurately diagnose and resolve problems, including hardware and software issues; (3) experience diagnosing situations originating from the LAN, desktops, or laptops; (4) excellent organizational and analytical skills, and (5) excellent oral and written communication skills.
The candidate selected for this position would work directly under the IT Manager and would perform duties including but not limited to those listed below.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Provide timely and positive customer service to solve end user support issues.Diagnose, repair, and install desktops, laptops, printers, hardware, software, operating systems, peripheral components, and iPhones.Create/maintain user accounts and group policies.Ability to be a team player, respecting diverse opinions, and showing genuine interest in the team’s overall success by employing active listening skills and asking thoughtful questions when needed to help with clarifications.Responsible for supporting helpdesk operations ensuring that all tickets, calls and emails to the helpdesk are handled in a timely and professional manner.Assist with projects within the division.Organize and track the inventory levels of the IT Storage room.Prepare documentation on new procedures, updating when necessary.Perform other duties as required by the IT Manager and MES team.REQUIREMENTS:
Proficient in Active Directory management and administration.1-3 years of IT support experience in a manufacturing environment preferred.Proven ability to rapidly learn new tools and technologies relevant to the role.Exceptional communication skills, capable of engaging with users at all levels and effectively conveying technical information in clear, understandable terms. Strong analytical skills to ensure that technology solutions effectively address business needs.Demonstrated creativity and innovation in solving complex technical challenges.Capable of independently managing multiple phases of complex technical projectsFluent in English, with strong written and verbal communication skills.WORK ENVIRONMENT:
Office Environment: 70%Plant Environment: 30%The employee must be able to tolerate sitting for extended periods of time. It requires (Near/Far/Depth/Color) vision in order to be able to tolerate the eye strain associated with working on a computer throughout the workday.Must be able to tolerate the use of a keyboard and mouse on average of 6 hours per workday.While working in the Plant environment, the employee will be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes, and various levels of temperature created by the manufacturing process.KEY COMPETENCIES:
Technical Proficiency: Strong knowledge of operating systems, hardware, software, and IT Infrastructure, with the ability to diagnose and resolve technical issues efficiently.Problem Solving and Analytical Skills: Ability to quickly diagnose and address issues, applying sound analytical thinking to ensure effective solutions for both hardware and software challenges.Communication and Customer Service: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and provide high-quality support to end users.Independence and Teamwork: Ability to work independently with minimal supervision while being a collaborative team player, demonstrating adaptability and initiative.