Description The Account Repair Service Team is looking to add new members with a strong Customer Service mentality! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training • Dispatch tire, mechanical and towing service to vendors • Resolve on-demand customer requests and provide customers with product and service information • Communicate clear expectations of costs and estimated time of arrival • Follow up with customers in a timely manner to keep them informed • Create service estimates, complete billing process and collect payments • Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors • Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary • Identify and escalate priority issues and route calls to appropriate resource • Willingness to work in a team environment, provide support to other team members. • Attend training to gain detailed knowledge of minor and major mechanical repairs • Achieve monthly targets for close percentage, gross profit per job and other targets Requirements • Proven experience in the service industry, particularly in a call center environment • Strong proficiency in answering inbound calls and handling inbound/outbound calls • Exceptional customer service skills and a customer-centric approach • Ability to handle data entry tasks accurately and efficiently • Experience in managing email correspondence professionally • Proficiency in order entry processes and systems • Ability to schedule appointments effectively, ensuring optimal resource utilization • Familiarity with logistics-related tasks and systems • Advanced proficiency in Microsoft Excel and Microsoft Word • Ability to work in a 2nd shift schedule • Excellent communication and interpersonal skills TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .