About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit: https://www.mocinc.org/employeebenefits We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction! For most positions, these benefits will include: + Health, Dental, and Vision Insurance + Company Paid Life Insurance and Long Term Disability + Flexible Spending Account + 15 Paid Vacation Days + 12 Paid Sick Days + 13 Paid Holidays + Hybrid Work Opportunities + Student Loan Forgiveness Assistance + Tuition Remission + Pet Insurance + Employee Discounts + Professional Development Opportunities + Immediate 403b Employer Contribution, 100% Vesting on Day One! Other Perks and Benefits: We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday. + Get paid whenever you need with wages on-demand via ZayZoon. No need to wait until payday! About This Opportunity: The Shelter Associate will report to the Shelter Management Team and will ensure the shelter is welcoming and safe for residents in a manner that is consistent with MOC’s standards of practice. Available Shifts: Sunday - Thursday 4:00pm-12:00am Key Responsibilities: + The Shelter Support Worker greet residents in a friendly, professional manner + Communicate shelter rules to clients and enforce rules as necessary + Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff + Report any breach of policy or procedure immediately to your supervisor or the Shelter Director + The Shelter Support Worker attend and participate in staff meetings + Follow established procedures related to scheduling and staffing issues + Meet weekly with Supervisor and address any job-related issues and receive feedback and support + Follow established procedures related to visitors + Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside) + Address emergency situations, as necessary + Follow all agency and mandated guidelines related to security, safety, and confidentiality + The Shelter Support Worker is responsible for reviewing all log entries and new memos posted daily + Log all relevant information in the appropriate format in daily log + Submit accurate timesheets on a timely basis + Greet, assist, and orient volunteers + Perform other related duties as needed or as directed What You Bring: + Demonstrated timely and consistent work history + Ability to walk up and down stairs quickly in an emergency + Ability to maintain boundaries and confidentiality + Ability to communicate effectively in English both verbally and in writing. + Ability to follow shelter guidelines on safety, handling emergencies, etc. + Well-developed assessment skills and crisis management responses + Must be willing to work in Concord, MA + Must be able to work available shifts. Current shifts are generally 8:00am-4:00pm, 4:00pm-12:00am and 12:00am-8:00am Monday through Sunday. Full-time, Part-time and Relief positions available Work Authorization: + Must have unrestricted work authorization to work in the United States + Must be 18 years or older At Making Opportunity Count, we deeply value our culture and are dedicated to fostering a workplace where everyone feels valued and empowered. This is evident through: + Our non-profit Environment: Our values driven work atmosphere focuses on making a meaningful impact in our community. Our shared commitment to service develops a uniquely supportive culture. + Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms by embracing diverse perspectives, backgrounds, and experiences while ensuring equitable opportunities for all employees to thrive. + Career Advancement: Our employees’ growth is paramount. We offer comprehensive training programs, mentorship, and advancement opportunities to assist employees in the pursuit of their career goals. We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.