Job Summary:

This position will be the single point of contact for the clients and responsible for the day to day communication with clients, conducting program reviews, assisting clients through contract pharmacy audits, delivering program efficiency and optimization opportunities, and working with the necessary teams to identify and resolve issues in support of our clients. This position is also responsible for being the single point of contact for the various Walgreens internal teams from a client standpoint.

Job Responsibilities:Maintains and strengthens client relationships by providing required services that meet the client’s needs.Serves as the subject matter expert to drive 340B program optimization opportunities.Owns the end to end resolution for any inquiries and issues while exhibiting professionalism and providing the highest level of service at all times.Leverages cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client and their overall 340B program performance.Solicits client feedback and determines process improvement solutions and recommends system enhancements.Advises client of any reporting changes and guides them through the changes. Analyzes client needs to develop more effective reporting.Provides necessary support needed to the client for 340B audits by providing an explanation of the data flow through the various systems.Participates in the client’s audit process and provides support on-site or remotely.Maintains records of client interactions, records details, complaints, comments, and action taken. Contacts clients to respond to inquiries or to notify them of investigation results and planned adjustments.Develops and fosters working relationships with various internal stakeholders (IT, Stores, Legal, Sales, etc.) to facilitate productive exchanges of information.Develops a thorough understanding of the 340B program. Strives to consistently improve the overall efficiency and marketability of the 340B program. Maintains knowledge of the healthcare and pharmacy services industry, continually, and uses that knowledge to identify ways and make recommendations, to improve the 340b program.About Walgreens and WBA
Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. Nasdaq WBA, an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBAs purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nations medically underserved populations. To best meet the needs of customers and patients Walgreens offers a true omnichannel experience with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits
"An Equal Opportunity Employer, including disability/veterans".