68064225 - HEALTH SERVICES & FACILITIES CONSULTANT Date: Feb 14, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846942 Agency: Agency for Health Care Administration Working Title: 68064225 - HEALTH SERVICES & FACILITIES CONSULTANT Pay Plan: Career Service Position Number: 68064225 Salary: $1,794.92 - $1,892.91 biweekly Posting Closing Date: 02/21/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Where You Will Work: The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida. These surveys ensure that all state licensed, federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care. Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur. The Work You Will Do: This position has been identified as mission essential. The incumbent in this position may be required to work during the weekend or on holidays. In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work. Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. This position is responsible, under the direction of the Program Manager and Complaint and Incident Management Unit Manager, for evaluating Agency contacts/complaints and determine which component of the Agency would handle or resolve the issue. A complaint is a reported concern that reflects an allegation of noncompliance with Federal and/or State requirements that is related to services provided by an AHCA-regulated entity and filed by or on behalf of a consumer of these services. These entities would include Medicaid providers, health care facilities, and managed care entities. The position is part of a central work unit that will assess complaints to determine facility complaint implication for investigation by Health Quality Assurance and coordinate input into the appropriate data system for the specific business unit. Incumbents must be able to work in a *high volume* Call Center environment, and understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of health care facilities. This position provides consultative assistance to others, plans, organizes and coordinates work activities, communicates effectively, and establishes and maintains effective working relationships with management and co-workers. The incumbent must be willing to amend their schedule, when necessary, to ensure that the call queue is cleared at the close of a business day. Performs other duties as assigned. A good attendance record is essential for any individual in this position as the work involved occurs daily and is time-critical. The individual in this position is expected to report to work daily and on time. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: • State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options; • Flexible Spending Accounts; • State of Florida retirement options, including employer contributions; • Generous annual and sick leave benefits; • 9 paid holidays a year and 1 Personal Holiday each year; • Career advancement opportunities; • Tuition waiver for courses offered by Florida’s nationally ranked State University System ; • Training and professional development opportunities; • And more! KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of compiling methods, organizing, and analyzing data (including to prepare reports, graphs, and spreadsheets). Ability to communicate effectively verbally, and in writing. Ability to plan, organize and complete work assignments and prepare reports. Ability to research and condense data from various sources. Ability to use problem solving techniques. Ability to maintain effective working relationships with others. Ability to work independently, understand and fulfill management principles and practices. The ability to understand and apply applicable rules, regulations, policies and procedures. Knowledge of Microsoft Excel, Word, PowerPoint and Outlook. Ability to handle phones and communicate effectively and efficiently with staff and outside calls. MINIMUM QUALIFICATIONS REQUIREMENTS Four years of experience in consumer program work, customer or public relations, or investigations. A bachelor's degree from an accredited college/university is preferred and can substitute for one (1) year of the required experience. A master's degree from an accredited college/university can substitute for one additional year of the required professional experience. Preference will be given to candidates with experience in consumer complaint program work, call center experience, experience in a medical setting or with medical terminology is preferred. LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS N/A CONTACT: BEVERLY POLLOCK (850) 412-4507 BACKGROUND SCREENING It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32308 Nearest Major Market:Tallahassee