Responsibilities:

- Provide Tier 3 Support for Accelerated Resolution Care (ARC) customers via telephone, e-mail, and web

- Provide technical support and resolve complex technical issues.

- Take ownership of high-priority and time-sensitive customer issues and drive them to resolution.

- Create knowledge articles and troubleshooting guides related to customer issues.

- Participate in the weekly escalation meetings /Engineering/Field/JTAC. 

- Ability to work on a weekend rotation model as needed.

Minimum Qualifications:

- 3-4 years of experience supporting enterprise IP networks.

- Requires B.S. in electrical engineering or computer science.

- Strong knowledge of security technologies (firewall and VPN) and routing protocol knowledge (OSPF, BGP, RIP) skills is required—experience with IS-IS, MPLS, Multicast, and various WAN protocols, and basic scripting knowledge.

- Knowledge of Next-Generation Firewall features like ALG/IDS/Web Filtering/Anti-Spam/Anti-Virus/User Authentication/ SSL proxy (Forward/Reverse), etc.

- Knowledge of common attack methods (DoS, portcan, Worms and Trojans, spoofing) and their remediation, such as Screen options.

- Strong working knowledge in both Unix/Linux and Windows

- Knowledge of Cloud networking/security and Virtualization.

- Strong Understanding of High Availability concepts (HSRP, VRRP)

- Working Knowledge of Load Balancing concepts

- Excellent verbal and written communication and Interpersonal Skills are required.

- Ability to learn and integrate new technologies in a fast-paced environment and work with cross-functional teams.

Preferred Qualifications:

- Juniper certification or equivalent certificate (JNCIA or higher)

- Juniper SRX Experience or security equivalent product