These roles provide an exciting opportunity within the Regional Corporate Services Team, of the Probation Service (Greater Manchester). The Team process/support a wide and varied range of transactional activity across multiple work-streams. Great Teamwork is essential to meet the organisational requirements. All Roles are to be based in a modern Manchester City Centre location.

Primary requirement for this role is the ability to work as part of a team (Working together):

Proactively contribute to the work of the whole team and remain open to taking on new and different roles. Get to know your colleagues and build supportive relationships. Listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary. Ask for help when needed and support others when the opportunity arises. Be aware of the need to consider your own well-being and that of your colleagues. Understand that bullying, harassment and discrimination are unacceptable.

Overview of the job

This is a divisional administrative role based in the NPS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional NPS Division.

The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and cover during annual leave and sickness absence.

Summary

The purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the NPS Division. Duties will include:

Production of documents and reports using computer based systems Maintenance of and contributing to the continuous improvement of administrative systems, processes and workflows to meet Divisional requirements.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Business Services support

Provide a full range of support services to the NPS Division, which will include the provision of a broad range of administrative functions as determined by the Divisional Support Hub Manager but which may include:

HR

Absence management recording Vetting administration and co-ordination Appraisal, reward and recognition recording Gift & hospitality register updating Training administration Maintaining up to date divisional organisational charts Health & Safety administrative support

ICT

Change requests processing Local information management using established Probation systems Quantum point of contact

Procurement

I-Proc (requests)

Other

Assisting with the design, development and maintenance of computerised and manual records To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams, Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes. Processing and recording documents in relation to goods and services Administering room bookings, meetings and events Responding to external and internal telephone enquiries and personal callers Hire Car Booking administration General Office Administration Handling printing requests Circulating Alert office notifications as required To use keyboard skills to produce and present documentation effectively To respond to correspondence and queries as required To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines To organise and store efficiently paper based information To deal with sensitive and confidential data in accordance with data protection requirements To work closely with Shared Services to ensure appropriate protocols and procedures are followed

Use communication effectively

Providing information, feedback and advice Influencing and persuading Participate in meetings where appropriate Using appropriate skills, styles and approaches

Enhance your own performance

Manage own resources and professional development

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

Changing and Improving Leadership Working Together Managing a Quality Service Delivering at Pace

Essential Experience

Demonstrate experience of providing a wide range of business service support activities, and demonstrate previous administrative experience

Technical requirements

NVQ Level 2 or equivalent, and RSA III (gained or working towards) or equivalent qualification such as CLAIT Advanced

Microsoft: Word, Excel, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)