JOB OBJECTIVE: The A/R, Collections & Credit Specialist is responsible for collecting outstanding accounts receivable balances from Promega’s customers. This position is also responsible for all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. In addition, this position is responsible for establishing and maintaining proper credit terms for Promega’s customers. Finally, this position will assist in accounts receivable tasks such as cash application, credit card processing, and generating miscellaneous invoices. CORE DUTIES: 1. Monitor open accounts receivable balances of customers for adherence to payment terms. Follow up with customers by telephone, email, fax or postal mail to inquire about past due balances. Research disputed delinquent account balances and provide documentation to customers. Place customers on ‘stop ship’ status if collection efforts are not effective. 2. Review customer accounts when new orders are placed on ‘credit hold’ or ‘over credit limit’ status. 3. Establish and maintain customer credit terms by gathering and analyzing credit information, such as commercial credit ratings from outside agencies, financial statements, bank and trade references, and publicly available information. Recommend appropriate credit terms for new customers based on analysis. 4. Monitor Credit Team mailbox for requests made by internal and external customers. 5. For customers who receive their invoices from Promega via a web-based portal, ensure all invoices are submitted on the same day they are generated. Resolve any related errors in a timely manner. 6. Distributor customer collections: a. Establish and maintain relationship with distributor accounts payable representatives. b. Ensure monthly statements are emailed to distributor by the 15th day of each month. c. Resolve all short-pay and over-pay collection issues. d. Suggest possible solutions for resolving collection issues. 7. Miscellaneous essential duties: a. Provide credit references for existing customers when requested. b. Resolve incoming mail issues, such as incorrect addresses, incorrect purchase order numbers, and pricing discrepancies. c. Recommend past due accounts for quarterly bad debt write off. d. Obtain proper authorizations for customer refunds. e. Process all incoming checks and cash received by Promega, deposit funds weekly. 8. Accounts Receivable Duties: a. Process credit cards. b. Cash application. c. Process branch credits and charges. d. Complete cafeteria cash, tax, and revenue reporting. e. Other miscellaneous accounts receivable duties. f. Generate miscellaneous billings. 9. Provide backup to the Sr. Accounts Receivable Specialist. 10. Work with Accounts Payable Team to set-up and maintain new vendor master files in SAP and JPM. 11. Support the year-end fiscal audit processes, including working with external auditors to complete the annual audit. 12. Other projects as deemed necessary. 13. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others. 14. Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work. 15. Understands and complies with ethical, legal and regulatory requirements applicable to our business. KEY QUALIFICATIONS: 1. Associate degree in accounting. High school diploma/GED with the requisite work experience will also be considered. 2. Work experience of 1-2 years in a credit and collections position, including opening new accounts, making credit decisions and working with customer credit limits. 3. Experience with or knowledge of ERP systems, preferably SAP. 4. Proficient in Microsoft Office, specifically Excel, Word and PowerPoint. 5. Strong organizational skills. 6. Strong analytical and problem-solving skills. 7. Strong verbal and written communication skills. 8. Experience communicating with customers regarding payments, credit options and discrepancies. 9. Demonstrated ability to work in a team environment. 10. Must understand and comply with ethical, legal and regulatory requirements applicable to Promega. PREFERRED QUALIFICATIONS: 1. SAP experience (FICO). 2. Ability to work on multiple tasks while maintaining normal activities. 3. Ability to work independently and be decisive. PHYSICAL DEMANDS: 1. Ability to sit at computer for long periods of time. 2. Ability to use telephone and computer equipment. 3. Ability to move boxes weighing up to 25 pounds. At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.