Do you have an interest in helping others while working for a company that puts its members first? 

We are looking for a results driven Retail Store Manager who is excited to enhance the customer experience by leading our associates to success and promoting our Shared Values culture.  More specifically:

A passion for people development with a focus on creating a culture of sales and quality within our store to help our associates meet their goals while ensuring our customers’ needs are met during every visit.A desire to effectuate change through the use of data analytics and an ability to communicate the data to upper management and your team through meetings and coaching sessions.Organizational and time management skills to effectively prioritize the needs of the store and our customers to ensure a high-quality associate and customer experience.Effective communication skills to ensure the team is informed of current promotions in addition to providing feedback to associates in the form of coaching to help lead them to success.

To the qualified candidate, we offer:

Convenient Store Hours: Monday, 9AM to 6PM, Tuesday- Friday, 9AM to 5PM, and Saturday, 9AM to 12PM (37.5 hour work week, no Sundays)The pay range for this role is based on experience and locationQuarterly bonus plan eligibilityComprehensive health benefits packageOver 3 weeks of paid time off accrued during the first yearPaid time off to volunteerTuition reimbursement401(K) plan with company matchComplimentary AAA Premier level membership

What you'll do:

Ensure high levels of customer satisfaction through the delivery of excellent service and the achievement of scorecard goals to include revenue growth, sales, and quality standards.Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services.Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.Oversee the day-to-day operations of the store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader.Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.Identify and develop external relationships within the community to generate business and enhance the AAA image within the community.Coordinate with Travel Services and/or Distribution Marketing to coordinate promotional events.Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.Participate on special project teams and represent the store, district, or region on company-wide committees or work groups.

What we are looking for:

Bachelor’s degree or equivalent.Five (5) – six (6) years of business experience which includes at least one (2) - three (3) years of supervisory experience.  Background in Human Resources functions is not required but is a plus.Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet-based computer programs.Notary Public designation required (within six (6) months from date in position). Attainment of a Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within two (2) years of acceptance of the position.  Attainment of the Certified Travel Counselor (CTC) professional travel designation is preferred within five (5) years of acceptance of the position.Knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state.Must pass state requirements for Tag and Title processing. (in states where applicable)

 AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

 

Job Category: 

Management