+ Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years + No Sundays – 37.5 hour work week + Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance + Over 3 weeks of paid time off accrued during the first year + Complimentary AAA Premier level membership What we can offer you: + Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM + Competitive Pay, based on experience and location + Medical, Dental, Vision, and Prescription coverage + Over 3 weeks of paid time off accrued during the first year + 8 Paid Holidays + Paid time off to volunteer + Tuition reimbursement + 401(K) plan with company match up to 7% The primary duties of the Staff Assistant/Team Lead are: + Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals + Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books, and triptiks) + Answer incoming overflow calls for Roadside Assistance during high call volumes + Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately + Support the Retail Manager to help enhance the customer experience by leading associates to success and promoting our Shared Values. + Lead, guide, and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager + Serve as backup to the cashiers Minimum Qualifications: + Have a high school diploma/GED + Minimum of three (3) years of previous sales and/or customer service experience + Have effective communication skills both written and oral + Proficient computer skills including the ability to multitask on several websites and programs + Ability to read maps and geography knowledge a plus + Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position. + Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment For Pennsylvania employees: + Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization. + Ability to successfully complete the Basic Agent Services Training course within one year month of hire. + Ability to successfully complete the Advance Agent Services Training course every two (2) years. AAA Club Alliance (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Sales