AARPx - Experience Implementation Project Manager
AARP
Overview AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. AARP’s Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared, and owned channels, ICM manages AARP’s reputation, drives engagement and member growth, and showcases AARP’s mission and value through one, integrated voice. The Experience Implementation Project Manager (xPM) is pivotal in steering complex, enterprise-wide projects that align with organizational priorities. This role involves tailoring project management strategies to each initiative, ensuring that all deliverables are meticulously planned and executed by appropriate stakeholder teams. The xPM is responsible for defining and orchestrating across stakeholder teams, which may include marketing, business, technical, and sometimes external partners, throughout the project lifecycle. Key duties encompass defining the project scope, setting milestone timelines (while team leads manage to the task), tracking progress, and mitigating risks. Additionally, the xPM ensures that all teams are well-informed about the project's progression and its impact at every stage. By working closely with management at various levels, the xPM also helps streamline processes and develop new procedures to support the organization or individual business units. This comprehensive approach ensures that projects are completed efficiently and effectively, contributing to the overall success of the organization. Responsibilities Manages all aspects of large and complex projects that align with the strategic priorities of the organization. Oversees all aspects of project management including project charter development, project scope development, project schedules, project costs, deliverable quality, human and material resource management, risk management, procurement, communications, and stakeholder engagement. Updates and maintains associated project management processes, including creating and implementing work plans, and helps to develop and implement new and evolving business processes. Manages financial and procurement elements of projects, to include collaboration with and management of vendor Master Services Agreements and/or Statements of Work as necessary. Reports on the status of projects to senior management to convey all elements of project status and the impact and results of work. Oversees the execution of administrative tasks as necessary, such as calendaring, organizing meetings, processing expense reimbursements, maintaining contact lists, and assisting with travel arrangements. Leads operational and/or logistical support for AARP programs and/or services. Qualifications Bachelor's degree and over 10 years of experience managing large and complex projects while aligning them with the strategic priorities of the organization. Demonstrated success in leading all aspects of project management, including developing project charters, identifying stakeholders from technical and business teams, and creating transparent project workspaces. Proven ability to manage project schedules, orchestrate stakeholder teams, define project scope, determine timelines (including sequencing and dependencies), assess risks, and mitigate issues effectively. Skilled in identifying technology gaps that could potentially derail project timelines and outcomes. Expertise in improving project management processes through retrospectives and the establishment of best practices for continuous improvement. Proficient in reporting on project management status to diverse audiences, ensuring clear communication of project progress and challenges. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
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