ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrates exceptional customer service both for in-person and telephone activities.Schedules and coordinates appointments with the correct provider using all appropriate information.Demonstrates expected behaviors applicable to the Health System, scheduling and registration system, and unit policies, procedures, and guidelines.Performs verification functions.Performs visit document activities accurately and timely.Demonstrates engagement in the work, team, and goals of the unit.Position Compensation Range: $15.68 - $24.30 HourlyThis role fully supports the Contact Center during the entire shift.
Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.Provides assistance to patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyUpdates any changes of patient’s information in EHRFollow communication “scripts” when handling different scenariosNavigate through patients’ chart in the EHR to locate appropriate informationMINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent.
Experience: No experience required.
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.