Overview Since the doors opened more than 59 years ago, UF Health Leesburg Hospital has continued to build upon its reputation as a leading medical center and the most comprehensive provider of health care services in the region. The hospital offers advanced cardiovascular care, including one of the largest open-heart programs in Florida. The American College of Cardiology has recognized UF Health Leesburg Hospital for its demonstrated expertise and commitment in treating patients with chest pain by awarding a Chest Pain Center Accreditation with Primacy PCI and Resuscitation — its highest and best level of accreditation. The hospital also offers world-class orthopedics, minimally invasive robotic surgery, life-saving emergency care, stroke treatment, labor & delivery, and so much more. Responsibilities To deliver excellent patient centered service by managing large amounts of inbound and outbound calls in a timely manner following communication scripts and identifying patient and customers’ needs and concerns by scheduling appointments, entering in data into EPIC, relaying messages to healthcare team and etc. This would also include verifying insurance; obtaining authorizations for services; reviewing patient account detail; and financial counseling of patients. Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice. May be required to float to other UFHP practices or flex time, as needed, for staffing. Qualifications Education Highschool Graduate or equivalent Special Skills/Qualifications/Additional Training/Experience Required Two years of business/financial/physician practice experience, e.g., preferably related to patient accounts and collections required. Knowledge of CPT and diagnosis coding preferred. Four-year degree may substitute for two years of financial/physician office experience. EPIC system knowledge preferred. Associate degree or equivalent course work may substitute for the one year required experience. Excellent communication, organization and problem-solving skills required. Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner. The ability to multi-task, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent.