Maintain program-wide approaches, plans, policies, and procedures. Responsibilities include: + Ensure automation capabilities function properly in ServiceNow + Troubleshoot and escalate automation breaks when necessary + Manage content for over high volume tools (in ServiceNow) + Assist audit team with audit discrepancies for immediate resolution + Provide technical configuration requirements for technical team to perform ServiceNow enhancements + Work consistently with cross-functional teams when onboarding new tools/systems into ServiceNow + Work closely with PMO to ensure access requests meet client policies and compliance + Maintain internal process document and templates + Manage Project SharePoint access requests Minimum skills and qualifications: + ServiceNow Tools Administrator: Beginner + Security Compliance Operations: Beginner + Microsoft SharePoint Administration: Beginner + Communications Development and Delivery: Advance + Business Operations Management: Beginner Preferred skills and qualifications: + High School Diploma; Bachelor’s Degree preferred or equivalent relevant experience + 0-2 years of administrative support or project coordination experience on government contracts **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 19.95 - 21.11 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.