JOB SUMMARY

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The Access Services Auditor is accountable for improving the accuracy and productivity of the registration, insurance verification, scheduling, and financial counseling workforce by providing computer and procedural training, completing operations improvement projects, and monitoring and improving the quality of demographic and financial information.

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SHIFT AND SCHEDULE

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Full Time: Monday to Friday 8:30 am to 5:00 pm

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nConducts regular and frequent account audits for employees.\nConducts monthly audits on different aspects within Access Services (e.g., Medicare Secondary Payer Questionnaire (MSPQ), Advance Beneficiary Notice of Noncoverage (ABN), Important Message from Medicare (IMM), consents, etc.).\nDesigns, plans, organizes, and facilitates computer and procedural training programs and continuing education for all employees.\nDesigns test to assess employee knowledge and skills; maintains documentation of test results, and reports test results to management.\nIdentifies problems and reports trends to the Director; recommends training and education programs, process improvement programs and/or other program developments.\nDesigns and implements new processes and programs to improve the image, accuracy, and productivity of the staff.\nMonitors industry changes and system updates; revises training programs to incorporate changes.\nPartners with appropriate internal and external staff members to conceptualize new procedures or programs.\nMonitors accuracy of demographic and financial information captured at registration.\nProvides feedback to staff, identify trends and training needs, report results to management.\n\n

KEY SUCCESS FACTORS

\n\nTwo years minimum experience in health care registration, quality examination, insurance billing and registration, finance or customer service.\nRequires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.\nExcellent problem solving and critical thinking skills.\nProven written and verbal communication skills.\nProficient typing and keyboarding skills. Basic computer skills and Microsoft Office.\nWorks Autonomously and self-starter.\nAbility to maintain patient confidentiality in accordance with HIPPA guidelines.\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - Associate's or 2 years of work experience above the minimum qualification\n\tEXPERIENCE - 2 Years of Experience\n