**Employment Type:** Full time **Shift:** Day Shift **Description:** At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are seeking to add an Access Team Specialist to support specific clinic locations in taking care of patients’ administrative needs. This includes answering the phone, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as post and balance payments collected. To be successful in this role, you must be friendly and able to provide excellent customer service. You'll collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus’ values and missions. **LOCATION AND HOURS:** These positions will support patients from specific clinics, while working in our office near Emerald Street and Benjamin Lane in Boise. You will work **daytime office hours** **Monday - Friday** . **SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:** + High School Diploma or equivalent required. + Previous experience in hospital, medical or insurance office setting preferred. + Experience with process improvement or lean philosophy preferred. + Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred. **ESSENTIAL FUNCTIONS:** + Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. + Excellent customer service skills required to interact with patients, physicians and staff to maintain and promote positive relationships. + Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity. + Work as part of a team with demonstrated listening skills, independent problem solving, decision-making skills, the ability to use critical thinking skills, and participate in effective group decision-making. + Computer skills including Outlook, MS Office products and Practice Management software. + Well-developed English verbal and written communication skills to portray a professional customer image. + Ability to learn and maintain a comprehensive knowledge of the healthcare community, including all specialties and all providers. + Ability to work independently with minimal supervision as part of a team working with others to solve problems, improve workflow, assure back up, and achieve an enjoyable work atmosphere. + Independently schedules appointments in the electronic health record using variable templates and per provider preferences. + Collects and validates patient demographic information including insurance type and patient contact information maintaining confidentiality of all patients’ health and financial information according to HIPAA standards. + Collaborates with designated clinic contacts to facilitate unusual appointments or new patient requests. + Handles multiple telephone lines, politely and effectively. Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health! Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System. Visit Saint Alphonsus on LinkedIn, Facebook, Instagram, YouTube, and Twitter! Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran