GENERAL SUMMARY: Under minimal supervision, the Access Technology Consultant performs project work of a complex nature. Consultants partner, collaborate and consult with all levels of the organization to obtain user feedback, identify themes, and design user stories; as well as document new feature and enhancement requirements for various access related applications. Responsible for the design, development, implementation, troubleshooting, and analysis of multiple comprehensive Access Technology efforts of a complex nature in accordance with the HFHS Ambulatory strategy. The Access Technology Consultant may work individually, as lead consultant of a project team, or in a consulting capacity for projects not directly assigned. In addition, serve as a technical consultant or subject matter expert to other HFHS departments. They also prepare reports and recommendations for management. EDUCATION/EXPERIENCE REQUIRED: + Bachelor's Degree in business or related field required. (Analytics, Project Management, Management Engineering, Information Systems preferred). + Five (5) years of relevant experience in an appropriate field required (industrial/related engineering, project management, business administration, healthcare administration, organizational development, information technology, analytics, or similar field). + One year of experience preparing and presenting data analytics to support strategic planning required. Certification in Salesforce or Genesys preferred. + Experience managing Access applications such as Genesys; Workforce Optimization, IVR, Quality, Call Routing, Reporting software and/or Salesforce preferred. + Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines. + Ability to identify when input from Director or other senior staff member is necessary. + Strong diplomacy, collaboration and presentation skills. + Strong leadership/mentoring skills applicable to lead/facilitate multi-disciplinary teams and help group reach consensus on complex issues. + Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System. + Ability to lead/provoke the thinking of senior level administrators and medical leadership. + Oral and written communication skills, including the ability to teach technical/analytical concepts to non-technical managers and staff. + Strong analytical skills. + Ability to examine data for trends and the ability to turn data into information for action. + Proven project management skills. Sound decision-making skills. + Problem solving skills ability to approach problems logically and troubleshoot. + Able to maintain confidentiality requirements. + Seeks out new learning experiences. + Employees are expected to keep their area clean and organized as well as common areas, as assigned. Additional Information + Organization: Corporate Services + Department: Ascension Access Technology + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.