You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As an Accessibility Test Lead in consumer and community banking , you will champion inclusivity by ensuring our digital products meet the highest accessibility standards. Join a team that thrives on collaboration and innovation, where your leadership will guide the development and execution of comprehensive test plans. You will mentor a dedicated team of testers and work closely with cross-functional partners to embed accessibility into every stage of our development process. This role calls for a strategic thinker who is ready to tackle complex challenges and nurture a growing team. If you are passionate about making digital platforms more inclusive, we invite you to lead the charge in transforming our products for all users.

Job Responsibilities:

Conduct comprehensive accessibility testing on digital products, including web and mobile applications, using a variety of assistive technologies and tools to ensure compliance with WCAG 2.1 and 2.2. Identify accessibility barriers and provide recommendations for remediation. Develop test project plans, test schedules, and test plans as defined by the Digital Product Lifecycle. Create and maintain test scripts for accessibility testing. Perform manual and automated accessibility testing using various tools and assistive technologies. Document accessibility issues and findings using JIRA, providing clear and actionable recommendations for remediation, and use data to identify and drive improvements to product features. Participate in planning and stand-up meetings. Make broad scope decisions independently and identify opportunities to improve accessibility testing processes and methodologies. Collaborate with cross-functional teams, including developers, designers, and product managers, to address accessibility concerns. Coach colleagues and clients in various settings, lead technical discussions, and make decisions to resolve complex issues, while building relationships with stakeholders to support digital accessibility and communicate policy changes. Build relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures.

Required qualifications, capabilities, and skills:

7+ years of relevant accessibility testing knowledge in digital, customer facing programs or functions. Minimum of a Bachelor’s degree in a related field. Broad knowledge of accessibility barriers as well as the tools and techniques for overcoming them. Expert knowledge of accessibility standards including WCAG 2.1 & WCAG 2.2, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act. Ability to discern accessibility issues from wireframes and code. Ability to analyze and employ problem-solving skills to recommend the best solution. Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects. Detailed accessibility knowledge in a broad range of technologies including platforms like Windows, macOS, Android and iOS, Video, other digital media, PDF and other document standards. Hands on knowledge of assistive technology (e.g. screen readers, magnifiers, alternative input, etc.). Working experience in JIRA tickets, qTest, Zephyr or other testing applications. Technical knowledge including but not limited to Web Accessibility Initiative – Accessible Rich Internet Applications (WAI-ARIA), HTML5, CSS, JavaScript. Excellent communication, critical thinking and problem-solving skills required.

Preferred qualifications, capabilities, and skills:

Certification in accessibility (e.g. DHS Section 508 Trusted Tester, IAAP Certified Professional in Accessibility Core Competencies) is a plus. Basic knowledge of VPAT / ACR documents. Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” practices. Working knowledge of Agile and Jira. Experience with usability and accessibility research. Ability to leverage industry knowledge to discern future trends. Mobile accessibility on Android and iOS.