Responsibilities:
Welcome guests warmly upon arrival, assisting with check-in and check-out processes. Manage reservations through phone, email, and online channels with professionalism. Provide guests with information about the facilities and local attractions, offering recommendations to enhance their stay. Address and resolve guest needs or complaints, ensuring they feel valued and cared for. Oversee and coordinate the housekeeping team, ensuring room readiness and immediate attention to any maintenance issues. Maintain accurate guest records, manage billing processes, and ensure smooth operations. Lead and manage accommodation staff, including hiring, training, scheduling, and performance management. Collaborate with various departments, including culinary and events teams, to ensure seamless operations and a superior guest experience. Uphold the highest standards of hospitality, cleanliness, and service. Assist with front-of-house operations and guest interactions in the restaurant. Qualifications:
Previous experience in hotel management or accommodation services. Excellent communication and interpersonal skills with a friendly and professional demeanour. Strong organisational and multitasking abilities, with keen attention to detail. Proficiency in hotel management software (Semper, Night Bridge, Pastel) and MS Office. Ability to work independently and lead a team effectively. Flexibility to work varied hours, including weekends, evenings, and holidays. Leadership skills with experience in motivating and managing a team. Strong financial acumen with experience in budgeting, forecasting, and report generation. Knowledge of the Stellenbosch area is a plus. Own transport and good health. Previous experience in restaurant front-of-house is advantageous. Familiarity with payroll and Pastel accounting systems will be an advantage. *Only shortlisted candidates will be contacted*