JOB PURPOSE: Ensure guest satisfaction through a properly maintained property, guest room, and by responding promptly and efficiently to guest complaints and concerns. Know all fire and safety rules, regulations and policies.

 

ESSENTIAL FUNCTIONS:

Ensure guest comfort, safety, and satisfaction by promptly and effectively maintaining guest rooms, cabins, hallways and back of house areas along with assisting the housekeeping and grounds staff with the overall appearance of the hotel and campground public space, daily laundry operation, and daily maintenance functions when necessary. Ensure integrity of all guest areas by daily inspections and reporting.  Exhibit excellent guest service skills by demonstrating a thorough knowledge of the park including features, locations of attractions and rides, costs and other general knowledge including the general Darien Center/ Buffalo area. Maintain, repair and troubleshoot all manageable mechanical operations and equipment including, the following areas: Electrical switches, lamps/ballasts, electrical receptacles, etc. Plumbing- fixtures repair and replacement, pvc/cu pipe, drain clearing and repair, water heater, etc. Carpentry- drywall, wallpaper, painting, caulking, tile repair and replacement windows, doors, locks (VING), furniture repair, etc. HVAC-service of PTACs and RTU’s, exhaust units, ice machines etc. Mechanical-equipment maintenance (washer, dryer, vacuum cleaners, plaza gates etc.) General upkeep of areas around the hotel including pool deck, parking lot, etc. Other general repairs as necessary Possess a good mechanical knowledge of how to safely operate and maintain all tools. Respond to and complete all work orders in a timely manner, closing out as completed. Maintain and fully understand VING Card System. Understand and be able to efficiently use the Springer Miller WorkOrder System. Maintain a preventative maintenance schedule. Keep all work areas, shops and guest rooms neat and orderly. Maintain proper inventory levels. Perform daily Building/Room Audits. Check all exterior lighting, public area lighting, and signage daily. This includes:  parking lot lights, high rises, entrance signs, walking lights, corridor, lobby and elevator. Be punctual in reporting to work in the proper uniform with a name tag.  Personal hygiene is required daily. Help maintain the overall appearance of the hotel’s public space, pool, hallways, and parking lot to help maintain a safe environment.

 

 

 

 

QUALIFICATIONS:

Preferred minimum of 2 years maintenance/engineering experience in a hotel or related field. Minimum age 18 NYS Driver’s License Organization and time management skills. Communication skills. Computer skills Must have the ability to work a flexible schedule, including nights, weekends, and holidays as required. Must be able to use a radio and other communication systems.  Ability to work safely and confidently.    Ability to express ideas clearly in both written and oral communications.   Ability to independently plan and organize one’s own activities. Ability to solve practical problems and interpret a variety of written and oral instructions.

 

JOB SPECIFCATIONS: 

Guest focused  Problem solver Ability to learn more skills to better serve guests and the company.  Very high personal standards, honesty, high moral standards Optimistic, self-disciplined, self-starter Self-motivation and self-confidence  Goal oriented  Detail oriented

 

OTHER FUNCTIONS: All other duties that are assigned or necessary to support the park as a whole and the Accommodations Department. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technical developments) dictate.

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit and/stand/and walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires working at heights of up to 15 feet using ladders, scaffolding, or lift equipment Requires occasional lifts and carries up to 50 pounds and lifts up to 80 pounds Requires occasional carries up to 150 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level is generally moderate.