Description We are offering a long-term contract employment opportunity for an Account Administrator in the insurance industry, located in Hunt Valley, Maryland, United States. The position operates within an on-site environment and involves a range of administrative duties, including customer service, data management, and process automation. Responsibilities: • Efficiently handle the termination of employee and account details • Oversee and manage the invoice and payment processing activities, including the initiation of "Urgent" collection procedures • Serve as the first point of contact for client inquiries, including those related to benefits, applications, account status, supply requests, etc., via phone calls • Ensure timely and accurate processing of incoming and outgoing mail on a daily basis • Proactively communicate with clients through various channels (phone, mail, email) to resolve questions or issues • Stay updated with the knowledge of benefits, products, laws and regulations, systems, and procedures and relay this information to clients as required • Participate in internal training sessions to enhance skills and knowledge • Uphold a detail-oriented and helpful demeanor at all times, ensuring high-quality customer service • Strive for accuracy and timeliness in all tasks, aiming to meet or even surpass performance standards • Analyze existing processes and procedures to identify opportunities for administrative support efficiency improvement. Requirements • Proficiency in using Management System tools for efficient task handling • Advanced skills in Microsoft Word for document creation, editing, and formatting • Capability to handle Correspondence with professionalism and clear communication • Strong Customer Service skills for maintaining positive client relationships • Proficiency in Data Entry for accurate record-keeping and reporting • Ability to Automate Processes for improved operational efficiency • Experience in conducting Account Adjustments for accuracy and compliance. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .