Account Assistant - School & Healthcare Foodservice Sales                 Position Summary:  Function as the administrative support of the School & Healthcare Foodservice Sales team working with both internal and external clients to retain and build our client base.    Job Duties This is a list of current major job duties and expectations, but includes other duties as assigned.   + Manage assigned school & healthcare accounts in a manner that will ensure customer satisfaction while achieving Sales and Gross Profit Plan Goals. + Develop a strong business relationship with customers within assigned business segments via phone and email contact.  Includes contact with assigned accounts on a scheduled basis. + Assist with and monitor customer orders via internet ordering systems, email, fax, or call in with a goal of all customers placing orders on-line. + Draft letters, memos, and emails to keep customers and internal departments updated on activities. + Provide superior consultative sales and service by utilizing Order Management Systems, Enterprise Café (CRM), and other Customer Solution Tools to manage accounts to per-determined sales goals. + Focus on increasing sales through account penetration with a focus on key product categories. + Review and improve service levels by monitoring out-of-stocks and substitution reports, weekly sales, inventory, number of deliveries, and other reports. + Monitor contract pricin + Process customer credits in a timely manner and perform customer collections working proactively to keep accounts current.   + Assist School and Healthcare Consultants and Bid Coordinator + Maintain customer contact information in Customer Relationship Management (CRM) System + Monitor customer purchases to identify voids and suggest products to sell the complete package. + Research prospect accounts. + Communicate product information to customers in a timely manner (including, but not limited to market updates, shortages, new items, etc.). + Assist with bid preparation and proposals as assigned. + Develop reports for customer business, both new & current. + Assist with new business roll-out as assigned. + Maintain product nutrition files (including CN/PFS documentation) by entering product information and uploading documents to the CWD Portal. + Attend Customer and Prospect meetings as assigned.   + Assist Purchasing + Review bid information and customer menus to identify items needed in quantity. + Report large item pulls, potential short-inventory, or special upcoming events that impact inventory to Purchasing + Monitor and communicate product shortages.   + Assist Operations + Communicate changes in delivery requirements + Monitor and communicate special routing requests (off-day/special delivery, and recovery) + Monitor number of deliveries. Education & Experience: + High school equivalency required; some college preferred + Sales experience preferred + Experience in School, Health Care, or Food Service strongly desired Knowledge, Skills, and Ability: + Friendly and efficient customer skills + Computer stills required, knowledge of MS Word and Excel + Good oral and written communication skills required + Strong ability to prioritize and organize is vital. + Must work well in groups and be able to manage heavy workloads with many interruptions. Knowledge, Skills, and Ability: + Some travel may be required