The purpose of this role is to Support the Associate Director in actively managing the Service Delivery Team. The duties of the team include but are not limited to, undertaking planned and reactive maintenance, issuing permit to work in accordance with BGIS SSOW and ensuring isolations and integrations are undertaken in accordance with BGIS and Site Standards.

Key Responsibilities Create, develop and manage all contract communications incl. Teams channel Manage people engagement enabling action plan Provide general support to the AD and DD with contract management Org. chart management ensuring it’s correct and up to date at all times, including contact details Support HSE Manager with various HSEQ trackers and their development Work with HR and manage monthly Absence reports, provide monthly reports Support AD with creating/development of the local processes Programme management of Enabling Action plans Support the business with digital developments and roll out on the contract Ensure monthly meter readings are collated and updated, report populated for the client  Manage Continuous improvement(CI)/LEAN on the contract including the CI Register administration, roll out comms, compile monthly reports etc. Office Management General contract administration such as: Scheduling various meetings Taking meeting minutes Chasing up actions Populating and issuing of agenda updates Booking in training sessions

Person Specification

Attention to detail and accuracy - Taking action to ensure work is delivered to a high standard of quality, timeliness, and quantitative performance. Communication - Communicating effectively to ensure others are fully briefed and listening to ensure mutual understanding. Flexibility - Adapting own efforts to facilitate change in dynamic environments; able and willing to take on new tasks and problems as they arise, and under own initiative if necessary. Teamwork - Good team member and supportive of others. Organisational & Political Sensitivity – Capacity to perceive the impact & implications of decisions & activities on other parts of the organisation. Internal Networking – Establishing contacts in the organisation & interacting effectively with them.  Problem Analysis & Solving – Analysing complex problems, evaluate alternatives & identify sound options; resolving problems & create a way forward.  Creativity – Coming up with new ideas & original proposals. Initiative – The ability to think ahead about what needs to be done, spotting opportunities & taking action to make the most of them. Ensuring Results – Taking action to ensure work is delivered to a high standard of quality, timeliness & quantitative performance.  Influencing – Selling the benefits of proposals and ideas to others and persuade them to take action. Customer Focus - Ensuring that both current and anticipated needs of customers are met.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!