We are seeking a talented individual to join our Alpha Consultants & NZProvide team at Marsh New Zealand. This role will be based in Auckland office. This is a 12-month contract on a hybrid role that has a requirement of working at least three days a week in the office.

This role will be for a motivated candidate to interact with a variety of businesses within NZProvide. In this role you will develop and manage long-term relationships with clients and providers at all levels within their organisation and to manage the service delivery agreement. You will contribute to the success of NZProvide through the delivery of quality interactions through exceptional service and pro-active assistance to our clients, providers and other team members.

We will count on you to:

Schedule bookings for preemployment medicals, vaccinations and annual health monitoring.Record all interactions with candidates to ensure a smooth workflow.Co-ordinate with providers and candidates to ensure Annual Health Monitoring is organised and runs smoothly, ensuring that Account Managers are kept up to date.Actively seek and act on customer feedback following their interaction with the NZProvide team and escalate accordingly.Monitor and ensure timely and effective resolution of complaints and issues and assess root cause so that improvements can be identified. Escalate to General Manager if required.Acts as an escalation point for identified issues with credit control

What you need to have:

Health related experience is advantageous but not required.Ability to communicate with people at all levels with consideration and respect for ethnicity and cultural diversity - excellent written and verbal communication skills.Ability to work with sensitive and confidential information.Excellent attention to detail.Intermediate computer skills including Microsoft word, excel and outlook.

What makes you stand out:

Excellent client service ability – to be able to anticipate client needs and exceed them.Ability to work independently and in a team environment.Problem solver – ability to recognise and solve problems for clients and colleagues.Ability to work under pressure and meet deadlines and good time management skills.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.