Job Title: Account Coordinator Job Description We are seeking a dedicated Account Coordinator to manage and oversee customer orders, ensuring the execution of business plans. The ideal candidate will confirm, validate, and resolve customer pricing, product, and promotion discrepancies, maintain accurate customer profile information, and monitor Vendor Scorecards for Key Accounts. Responsibilities + Enter and manage customer orders to ensure execution of business plans. + Confirm, validate, and resolve customer pricing, product, and promotion discrepancies. + Maintain customer profile information to ensure accurate order fulfillment. + Monitor Vendor Scorecards for Key Accounts and take corrective action as necessary to ensure compliance with customer expectations relative to industry measures such as order fulfillment accuracy, fill rates, and on-time delivery. + Implement best practices throughout the order life cycle to prevent invoice deductions and other process inefficiencies from occurring. + Coordinate product disposition through returns, transfers of stock, sale of non-stock items, etc. + Seize selling opportunities through knowledge of product line, understanding customer needs, and presenting alternative recommendations to customers. + Collaborate with Sales to facilitate product field tests, account status reports, and product line updates. + Communicate received quality complaints to appropriate parties and coordinate replacements. + Assist accounting, Trade Management, and customers with billing questions, deduction questions, and other billing problems. + Work with customers and internal personnel to ensure system data for customer accounts is kept up to date. Essential Skills + Excellent customer service skills. + Good verbal and written communication skills. + Ability to work in a fast-paced environment. + Good organizational skills. + Professional telephone manner. + Ability to defuse volatile situations resulting in a win-win solution. + Analytical and problem-solving skills. + Ability to balance multi-functional work in a team environment. + Good PC and data entry skills. + Experience with ERP or SAP systems. + Communication skills, both written and oral. Additional Skills & Qualifications + College degree is preferred, but open to candidates with strong customer care or industry experience. + Experience working in ERP systems is a plus. The company utilizes Oracle. + Detail-oriented with data entry experience. + Computer literate. Work Environment The position is based in an office environment utilizing the phone and computer frequently. It requires minimal physical effort and no travel is required. The role is situated in a fast-paced environment where problems may occur and volumes can be heavy. Tasks do not expose the employee to physically unpleasant or hazardous conditions. The work schedule is Monday to Friday, first shift hours with flexibility. On-site presence is required during training, but after training, there is availability to work one day from home per week. #MO2025 Pay and Benefits The pay range for this position is $55000.00 - $70000.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Ballwin,MO. Application Deadline This position will be accepting applications until Feb 1, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.