**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Title:** Account Coordinator **Salary:** £30,206 - £37,757 depending on experience **Location:** Desford, Leicestershire **Contract:** Permanent & full time **–** 37.5 hours **Travel:** Up to 5% **The Opportunity** As an Account Coordinator you will be accountable for analysing incoming EAME dealer/customer orders and order changes for small/medium complexity dealers to ensure effective and accurate processing of prime product (Construction Equipment) and related attachment orders from assigned dealers/customers in accordance with their instructions and company’s operating procedures and to answer or ensure answering by appropriate functional areas, of orders related commercial and technical questions. **What You Will Do:** As an Account Coordinator, your accountabilities will include, but are not limited to: + Timely analysing of incoming orders to determine whether these orders should be released to the factories for production. This involves checking if incoming orders are in-line with forecast needs and will approve the order release. + Clarification with appropriate function areas (factories, finance groups etc.) of non-standard order specifications, instructions, terms and conditions as to their acceptance by the company (for example: sourcing, special payment terms, special delivery and shipping instructions etc.) + Timely and accurate processing of prime product and related attachment orders and order changes in our corporate legacy system CMOPS (Corporate Machine Orders Processing System) for some factories and in SAP for other factories. + Spec grief resolution of the order in CMOPS/SAP with the relevant internal business partners and dealers + Monitoring of production/shipping/collection of orders identified by dealers/customers or other functional areas as critical for various reasons. + Releasing of and ensuring compliance with special shipping and documentation instructions by forwarders, plants, traffic groups etc. + Releasing of up to date “Standard Shipping and Documentation Instructions” (SSDI) for assigned dealers/customers and updating/ensuring correct maintenance of the respective CMOPS and SAP database and pending orders + Ensure that all transactions are made in compliance with VAT, Tax, Accounting and legal rules and regulations + Analysing fundamental causes for dealer/customer complaints or inefficiencies/deficiencies in order processing systems and procedures and suggesting corrective actions. **NB.** The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. **Top Candidates Will Have:** + SAP / Excel / Power BI knowledge **What Skills You Will Have:** + **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. + **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. + **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. + **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. + **Adaptability:** The ability and willingness to change in order to suit different conditions in an ever-changing work environment. **Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.** **Benefits:** 27 days annual leave plus bank holidays - opportunity to buy and sell, up to 9% Bonus, Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%, Contributory share scheme - Caterpillar will match 50% of the employee's contribution, optional flexible benefits including access to dental, health & vision care plans, EV car lease etc. **Posting Dates:** February 10, 2025 - February 23, 2025 Caterpillar is an Equal Opportunity Employer (EEO). 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