CyrusOne is seeking an Account Coordinator to join our Account Management (Sales) team. An account coordinator is a multifaceted role. A successful candidate must be knowledgeable of our product offerings, become a Sales Force subject matter expert specific to order processing and understand the lifecycle of an order to be able to progress it through the various approvals and stages. They work closely with the account management team on order creation and management of new opportunities for new and/or existing customers. They are responsive to customers on new order requests, responding promptly to inquiries and escalations, providing timely updates to orders and provide superior customer service. **Essential Functions:** + Help meet overall annual team goal by accepting, processing and following up on order requests (new, add, renewal etc.) received + Respond to customer order inquiries, escalations from GSD and AMs and provide updates in a timely manner + Develop knowledge of our product offerings and internal systems (Sales Force, Yardi, NCS, Zen Desk etc.) + Audit customer specific information in CRM system to ensure accuracy and consistency + Work with peers and with cross-functional teams to resolve issues + Flexibility with work hours to support end of quarter / end of year “crunch” and to also support Europe order requests + Help retain customers and delivering exceptional customer service by responding promptly, setting and meeting customer expectations + Complete special projects on time and within scope + Maintenance of team training guide + Complete required annual training certifications **Minimum Requirements:** + Team player + Excellent verbal and written communication skills + Strong attention to detail and organizational skills + Ability to analyze data and processes + Ability to work in a fast-paced environment + Strong task management skills + Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process + Strong customer relation management skills **Experience/Skills:** This position requires 1-3 years of Sales, Order Administration, or Account Management experience. **Education:** Bachelor’s Degree in Business Administration or related field is required (equivalent work-related experience may be substituted for degree) **Certifications:** None **Physical and Mental requirements:** Must be available for business travel as needed (<5%) **Work environment:** The work environment is either office or at home based on location CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .