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The Role: As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.

Starting pay: $17.75/hr + $1 for Spanish speaking agents

Training start date: February 10th

Essential Functions/Responsibilities:

Answer calls/emails from internal Vivint employees Troubleshoot sales tools/apps (No experience needed with tools prior to training) Answer questions regarding standard sales processes at Vivint Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary

Required Skills:

Proficient communication skills (verbal and written) Friendly disposition – White glove Customer Service Excellent problem-solving skills to determine the best plan of action Must be able to multi-task while using different internal programs Ability to adapt to system/process changes quickly while retaining new information Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.) Knowledge of Salesforce is preferred, but not necessarily required. 

Minimum Requirements:

Must be at least 18 years of age Ability to pass a background check Be able to type a minimum of 35 wpm Must be able to work 2 Saturdays per month If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)  Been in current position minimum of 90 days. 

Required Working Conditions:

Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.?  Have a quiet and private location from which to work?  Must be able to provide your own equipment. This entails:  A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)?  Computer must run Windows 10 or higher Computer must have at least 8 GB RAM, 16 GB recommended Computer must have a webcam.  A USB wired headset equipped with a microphone.?  Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds? Must have a wired internet connection A second monitor is strongly recommended if a laptop is being used An external mouse (if using a laptop) 

WORKING CONDITIONS:  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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