Overview Account Director Responsibilities Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com. Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/. The Position: JOB SUMMARY Senior sales account managers distinguished by additional specialized knowledge, and viewed as one of the experts by the company and in the field. Typically handles more critical accounts or larger territories and may have a leadership role. Helps to establish sales growth and profit targets for the region. P&L responsibility. The salary or hourly wage range of $134,900 – $242,900 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. What We’re Looking For: MAJOR RESPONSIBILITIES.Description Customer Interface Develop a strong relationship with key management at assigned customer accounts and assist with other customers as directed to ensure increased customer satisfaction and increased market share. Oversight of Regional Customer Service Management team consisting of Field Engineering, Program Management Organization, Marketing, and other assigned personnel in order to achieve total customer satisfaction with assigned accounts. Travel to customer locations to develop relationships and completely understand customers' issues. Determines what customer is trying to accomplish, fix, or avoid and then applies expertise to jointly develop solutions. Develop and maintain detailed information on potential customer organizations, key decision makers, and key influencers with the purpose of fostering relationship between customer and Panasonic Avionics Corporation. Supervisory Hire, lead, train, motivate and appraise performance of Account Managers in assigned region. Ensure proper implementation of marketing programs, product promotions, and new product launches in order to maintain Panasonic Avionics Corporation as the preferred In-Flight Entertainment supplier. Strategic Planning Keep informed of competitors, developments, and trends in assigned region. Provides regular reports on activities and opportunities in region. Manage regional budget and helps to establish sales growth and profit targets for the region. EDUCATION/EXPERIENCE REQUIREMENTS Minimum 10 years of a combination of Account Management, product management or program management and successful Sales experience in avionics or aerospace Bachelors or Equivalent University Degree in Business, Sales or Marketing or technical degree in related field preferred KNOWLEDGE/SKILL REQUIREMENTS Strong background in the aviation/avionics industry (typically considered 8+ years), particularly the Cabin environment. Experienced in the IFEC industry. Solid grasp of Line-fit, Retrofit, Reconfiguration requirements and processes. Significant level of contacts throughout the customer and supply base. (Personal address book may include most senior level of customer contact.) Comprehensive knowledge of system architecture(s) and, where possible, individual LRUs. Firm grasp of dependencies, commercial options, and issues associated with functionality, system, and LRU choices. Comprehensive knowledge of GUI options, application functionality, and associated commercial and technical implications for choices. Seasoned account management skills, across large, complex/key strategic accounts. Sophisticated rapport building and influencing tools and skills. Very good presentation skills across senior (Board level) and large audiences. Astute negotiation capability with long term / anticipatory perspective. Comprehensive commercial understanding of customer issues, and how Panasonic can create a compelling value proposition to address these issues. Excellent understanding of PAC organization, functions, organization structure, processes and personnel. Good grasp of organization and individual idiosyncracies and how to be effective within this environment. Strong capability in building effective teamwork to service customers requirements, particularly in addressing key issues in a timely and successful manner. Resourceful in ensuring customers requirements are met. Normally acts as escalation point, yet level of maturity to know how / when to escalate issues to achieve effective and efficient action. Seen as authoritative by all levels within the company. Excellent organization and discipline. Comprehensive execution of required regular reviews such as forecasting, OSO entry, award and handover routines, program control, cash collection, account review, with high level of efficiency. Driver in supporting the improvement of these processes. Excellent Excel, PowerPoint and Word skills allowing rapid self sufficiency in generating persuasive proposals, compelling presentations, and strong financial analysis (although may lead or indirectly lead staff who do this work). Driven to approach both new and existing customers to listen and understand customer issues, and clearly relay product offerability back to customer for potential long-term solutions. Diligence and discipline in follow-up and follow-through, with high level of visibility to both customer and internal organization. Critical thinking skills to utilize product and market strategy in order to customize potential client solutions while maintaining company profitability. OTHER REQUIREMENTS Travel of up to 50% of the time, primarily regionally and occasionally globally. Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude What We Offer: At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program. Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked. Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 401K with 50% match on up to 8% contribution, full vested from day 1. Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19. Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law. Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate. REQ-147911