JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Account Director is accountable forEnsure a safe and productive work environment for all building occupants and stakeholders.Administer and manage Environment, Health & Safety activities in the Fabs with Hazardous Occupancy operations including: Hazardous Waste Regulations & Toxic Gas OrdinanceDelivery of exceptional Facility Management Services; operational, engineering, maintenance & projectsAdministration and adherence to the Facility Management Contract Terms, Conditions and Scope of WorkFinancial Management; Development/management of P&L and Operating BudgetEmploy the highest ethical behavior and ensure the same across the Account team

The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds and manages financial plans, striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

Delivery of Client Satisfaction

Ensure full and exceptional delivery of Contract Scope of WorkRecognize and drive opportunities for Account growthDirect the Account team, and leverage experts within the broader Firm, to ensure exceptional results are delivered to the client, exceeding key performance indicatorsProactively solicit and respond to Client feedbackEstablish and maintain effective and favorable relationships with customers and stakeholders and gain trusted advisor status

Build and Manage a High Performing and Diverse Team

Foster close and positive collaboration across the team to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attain established goals and initiatives for the Account and the Firm. Foster a sense of inclusion across the team and foster a culture where all team members feel they have an opportunity to input and are heardEnsure the best qualified candidate is hired for all rolesThoroughly and critically assesses direct reports (and directs directs). Swiftly address performance issuesBuild actionable and measurable career development plans. Establish and communicate clearly on Account and Client goals and objectivesAdvance the firm’s diversity and inclusion priorities by focusing on talent moves, i.e., hiring, rotation and promotionProvide point in time coaching to elevate performance

Achieve Financial Results

Develop and manage the Account P&L and Operating BudgetEstablish and adhere to recurring financial forecasting exercisesEstablish positive and close partnership with Financial teamMitigate risk for the organization by:Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirementsEnsuring A/R is maintained below 60 days payable

Contribute to the Growth of the Company

Identify and implement best practices and innovations, expose the Client to the depth of JLLIdentify opportunities both on Account and within professional network to grow the businessProduce and present an annual Account Plan, key objectives; client satisfaction results; summary of value-add activities; and outlines growth/expansion opportunities to achieve.

Education

5+ Years experience in overseeing/managing operations, maintenance and projects and teams working in a semiconductor/microchip R&D environmentBachelor’s Degree in a related field; Facility Management, Building Operations/Maintenance, Engineering, Semiconductor/Microchip R&D

Knowledge, Skills and Abilities

Experience in leading Facility Management Services to a critical work environmentExceptional verbal and written communicationStrong organizational and time managementStrong experience in (Microsoft office, Excel, Teams, Power Point, Work Orders, Building Automation, Electrical, Plumbing, HVAC, Critical System Processes, Ultra-Pure Water)Ability to execute against the vision and strategyMeasure the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtailUses rigor and logic to solve difficult problems with effective solutions. Identifies issues before they become problemsUnderstand the fundamentals of the outsourcing business and the real estate industryKnows how to navigate the organization to identify experts in our products and services

Personal characteristics

The successful candidate will be results driven, execute an account plan to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company’s critical success factors:People leadershipConfidence in leadership ability and ability to lead independently

Location:

On-site –Tempe, AZ

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.