Overview PAC Account Director Responsibilities Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/. The Position: Senior sales account manager distinguished by additional specialized knowledge and viewed as one of the experts by the company and in the field. Typically handles more critical accounts or larger territories and may have a leadership role. Helps to establish sales growth and profit targets for the region. P&L responsibility. Customer Interface Develop a strong relationship with key management at assigned customer accounts and assist with other customers as directed to ensure increased customer satisfaction and increased market share. Oversight of Regional Customer Service Management team consisting of Field Engineering, Program Management Organization, Marketing, and other assigned personnel in order to achieve total customer satisfaction with assigned accounts. Travel to customer locations to develop relationships and completely understand customers' issues. Determines what the customer is trying to accomplish, fix, or avoid and then applies expertise to jointly develop solutions. Develop and maintain detailed information on potential customer organizations, key decision makers, and key influencers with the purpose of fostering relationships between customers and Panasonic Avionics Corporation. Supervisory Hire, lead, train, motivate, and appraise the performance of Account Managers in assigned region. Ensure proper implementation of marketing programs, product promotions, and new product launches in order to maintain Panasonic Avionics Corporation as the preferred In-Flight Entertainment supplier. Strategic Planning Keep informed of competitors, developments, and trends in assigned region. Provides regular reports on activities and opportunities in the region. Manage regional budget and help to establish sales growth and profit targets for the region. Qualifications What We’re Looking For:  Minimum 10 years of combined experience in account management, product management, program management, and successful sales within the avionics or aerospace industries. Bachelor's degree or equivalent in Business, Sales, Marketing, or a related technical field. Strong background in the aviation/avionics industry (typically considered 8+ years), particularly the Cabin environment. Experienced in the IFEC industry. Solid grasp of Line-fit, Retrofit, and Reconfiguration requirements and processes. Significant level of contacts throughout the customer and supply base. (Personal address book may include the most senior level of customer contact.) Comprehensive knowledge of system architecture(s) and, where possible, individual LRUs. Firm grasp of dependencies, commercial options, and issues associated with functionality, system, and LRU choices. Comprehensive knowledge of GUI options, application functionality, and associated commercial and technical implications for choices. Seasoned account management skills, across large, complex/key strategic accounts. Sophisticated rapport-building and influencing tools and skills. Very good presentation skills across senior (Board level) and large audiences. Astute negotiation capability with a long-term/anticipatory perspective. Comprehensive commercial understanding of customer issues, and how the company can create a compelling value proposition to address these issues. Excellent understanding of the organization, functions, structure, processes, and personnel. Good grasp of organization and individual idiosyncrasies and how to be effective within this environment. Strong capability in building effective teamwork to service customers’ requirements, particularly in addressing key issues in a timely and successful manner. Resourceful in ensuring customers' requirements are met. Normally acts as an escalation point yet has the level of maturity to know how / when to escalate issues to achieve effective and efficient action. Seen as authoritative by all levels within the company. Excellent organization and discipline. Comprehensive execution of required regular reviews such as forecasting, OSO entry, award and handover routines, program control, cash collection, and account review, with a high level of efficiency. Driver in supporting the improvement of these processes. Excellent Excel, PowerPoint, and Word skills allowing rapid self-sufficiency in generating persuasive proposals, compelling presentations, and strong financial analysis (although may lead or indirectly lead staff who do this work). Driven to approach both new and existing customers to listen and understand customer issues and relay product offer ability back to customers for potential long-term solutions. Diligence and discipline in follow-up and follow-through, with a high level of visibility to both customer and internal organization. Critical thinking skills to utilize product and market strategy to customize potential client solutions while maintaining company profitability. Travel up to 50% of the time, primarily regionally and occasionally globally. Our Principles: Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude  What We Offer: At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.  REQ-148942