Account Executive
*Remote Nationwide
*Travel 75% of the time
The Nurse Navigation program’s mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall experience, satisfaction, and clinical outcomes for the populations we serve.
Nurse Navigators are based in Global Medical Responses headquarters in Lewisville, Texas. Using proprietary evidence based clinical decision software to immediately evaluate a patient’s current condition, we can match the patient with the appropriate resources to meet the patient’s unique healthcare needs. Our system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.
Nurse Navigators utilizes a national network of care coordinators and communication centers to link 911 call centers, physicians, urgent cares, and mobile medical response teams together to provide world class care coordination, patient navigation and unplanned care services 24/7, 365 days a year.
Position Summary:
The purpose of this position is to manage the relationship between Nurse Navigation and our client base to deliver long-term stability, growth, and success. The Account Executive is a resource for the implementation, day-to-day client interaction. Share performance results. Communicates program enhancements.
The Account Executive will work closely with the Integrated Call Center and Nurse Navigation departments to assure client expectations are exceeded and serve as an internal subject matter expert for all activities relating to services provided to the assigned accounts.
The Account Executive will produce client performance reports, presentation decks, action plans and improvement projects. Execute assigned tasks and/or phases of project plan; monitor and report on progress. Share best practices and lessons learned to achieve improvement in health care delivery systems, processes, and outcomes.
Essential Duties and Responsibilities:
· Serves as project lead when implementing new clients and/or business partners.
· Serve as the Nurse Navigation liaison to business partners and client management teams.
· Establish positive client retention and growth strategies in assigned markets.
· Maintain a thorough understanding of all existing contract provisions.
· Participate in the assessment and development of Process Improvement Plans, Workflows, Project Plans, Implementations, as required.
· Coordinate and lead regular meetings with the business partners and clients to ensure issue identification and proactive problem solving. Meetings may be in person at a client or business partners location or conducted virtually.
· Analyze client’s markets and develop plans which match the supply of healthcare services appropriately to meet client demands.
· Develop, Distribute and Present reporting, i.e., dashboards, performance reports, proposals in a timely manner as required by client or contract.
· Respond to, document, and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
· Assist the sales/marketing team in presentations and business development efforts.
· Demonstrate that internal customers are as valuable as external customers, project appreciation and respect for all team members.
· Support and foster a culture of honesty and integrity that fully conforms to the company’s quality and compliance programs.
· Participate as an internal consultant to the Call Center Manager, Quality Manager and other leadership team members on issues including, but not limited to, clinical metrics, staff performance and trends affecting customers.
· Adhere to all company policies and procedures.
Requirements
· Knowledge of performance evaluation and customer service metrics.
· Ability to work in highly complex, technical environments.
· Outstanding communication and interpersonal skills.
· Excellent organizational and leadership skills with a problem-solving ability.
Minimum Qualifications:
Education/Licensing/Certification:
· Currently certified or previously certified as an Emergency Medical Dispatch (EMD), EMT or Paramedic is preferred.
· 1-3 years account management and implementation experience preferred.
Knowledge and Skills:
· Excellent communication and presentation skills (written, verbal).
· Ability to measure and evaluate client needs, as it relates to operational and clinical practice.
· Strong interpersonal, organizational, leadership, and prioritization skills.
· Being self-motivated.
· Maintaining a flexible schedule to accommodate clinical hours for coaching.
· Strong skills in using tools such as Outlook, Teams, PowerPoint, Smartsheet’s.
Why Choose GMR? Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com
EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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